Key Responsibilities

- Manage a Region consisting of 5 to 10 Loan Centers (RA, SBB & BB)
- Monitor performance of Area Operations Managers of each location and respective Operations Managers & Customer

Service Managers of each Loan Centers

- Responsible for smooth functioning of Disbursements and Customer Services of each Loan Center
- Standardize the process followed at Loan Centers and ensure uniformity
- Ensure that Operations and Customer Service Metrics are tracked at all Loan Centers
- Ensure compliance with internal policies and external regulations
- Ensure training to the team on recent processes and policies
- Coordination with Regional Heads of Sales and Credit
- Liaising with Central Operations for the processes
- Ensure deployment and optimal utilization of resources at each Location
- Exception and Escalation handling
- Relationship Management within team and cross function teams




- Ensure achievement of Cross Sell Targets of each Location in the region and of overall region
- Aim at reduction of Concurrent Audit and Internal Audit observations
- Monitor Administrations and Vendor Management at each locations

Qualifications

Optimal qualification for success on the job is:

· Post-graduation / Graduation from a recognized institute

Role Proficiencies

For successful execution of the job, the candidate should possess the following:

· Knowledge of banking products and services

· Knowledge of regulatory guidelines and norms

· Good communication (both verbal and written) skill in both English and the local language

· Ability to manage complex client situations

· Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment

Ability to handle pressure and meet deadlines

Refer to the

📌 RO:RL - Regional Operations Head (Bengaluru)
🏢 Axis Bank
📍 Bengaluru