The Retail Operations Manager will be responsible for managing day-to-day retail operations, monitoring store performance, ensuring inventory availability, maintaining operational standards, and leading retail teams. The ideal candidate should have strong experience in multi-store retail operations, preferably in the pharmacy, healthcare, or retail industry.

Key Responsibilities

1. Retail Operations Management

- Oversee day-to-day operations across retail pharmacy stores and ensure smooth functioning.
- Develop and implement standard operating procedures (SOPs) to improve operational efficiency.
- Monitor store performance, operational compliance, and service quality.
- Conduct regular store visits and operational audits to ensure adherence to company standards.

2. Business Performance & Sales Growth

- Drive sales, revenue growth, and profitability across assigned retail outlets.
- Monitor key performance indicators (KPIs), including sales, average transaction value, conversion rates, and store productivity.
- Identify business improvement opportunities and implement action plans to achieve targets.
- Prepare periodic performance reports and share insights with senior management.

3. Inventory & Supply Chain Management

- Ensure optimal inventory availability and stock replenishment across stores.
- Monitor stock movement, inventory accuracy, expiry management, and slow-moving products.
- Coordinate with purchase, warehouse, and supply chain teams to prevent stockouts and excess inventory.
- Minimize inventory losses, pilferage, and product wastage.

4. Team Management & Development

- Lead, train, and motivate store managers, pharmacists,



and retail operations teams.
- Define performance targets and monitor team productivity.
- Support manpower planning, workforce deployment, and performance reviews.
- Build a customer-focused and performance-driven team culture.

5. Customer Experience & Service Quality

- Ensure high standards of customer service and satisfaction across stores.
- Resolve escalated customer complaints and implement corrective measures.
- Improve customer retention through productive service delivery and consistent store experience.

6. Compliance & Process Improvement

- Ensure adherence to applicable pharmacy regulations, licensing requirements, and internal operating policies.
- Coordinate with relevant teams to maintain accurate documentation and audit readiness.
- Identify operational gaps and implement corrective and preventive actions.
- Ensure appropriate storage, handling, and expiry monitoring of pharmaceutical products in coordination with qualified pharmacy personnel.

7. Reporting & Stakeholder Coordination

- Prepare MIS reports covering sales, inventory, store productivity, and operational performance.
- Coordinate with senior management and cross-functional teams, including HR, Finance, Purchase, Warehouse, and Supply Chain.




- Use data-driven insights to improve operational processes and business outcomes.

Required Skills & Qualifications
- Bachelor's degree in Business Administration, Retail Management, Pharmacy, or a related field; an MBA is preferred.
- Minimum 8+ years of experience in retail operations, preferably in pharmacy retail, healthcare, FMCG, or organized retail.
- Experience managing multiple retail outlets or a large store network.
- Strong understanding of retail sales, inventory management, store operations, and customer service.
- Proven team management, leadership, and problem-solving skills.
- Proficiency in MS Excel, MIS reporting, and retail management systems.
- Strong communication, analytical, and stakeholder management skills.
- Ability to travel to retail locations as required.

Preferred Candidate Profile
- Candidates with experience in pharmacy chains, organized healthcare retail, or multi-store retail operations will be preferred.
- Experience in driving sales growth, improving store profitability, and managing retail KPIs.
- Demonstrated ability to streamline processes, control operational costs, and improve customer satisfaction.

Key Performance Indicators (KPIs)
- Retail sales growth and achievement of revenue targets.
- Store profitability and operating cost control.
- Inventory accuracy and stock availability.
- Reduction in expiry-related losses and inventory shrinkage.
- Customer satisfaction and complaint resolution.
- Store audit scores and operational compliance.
- Employee productivity and store-level performance.

📌 Retail Operations Manager (Gurugram)
🏢 Morepen Laboratories
📍 Gurugram