JOB DESCRIPTIONPosition: Restaurant Captain

Restaurant: Porkeato De Portico

Location: Edappally, Padivattom

Job Summary

We are looking for a responsible, customer-focused, and well-organized Restaurant Captain to supervise the service team and ensure smooth restaurant operations. The candidate should have good communication skills, leadership qualities, and the ability to provide excellent customer service.

Key Responsibilities

1. Customer Service

- Welcome guests warmly and assist them with seating.
- Explain menu items, daily specials, and ongoing offers.
- Take orders accurately and ensure timely food delivery.
- Handle customer complaints politely and resolve issues promptly.
- Ensure customer satisfaction throughout the dining experience.

2. Staff Supervision

- Supervise and coordinate the activities of service staff.
- Assign duties to service staff and monitor their performance.
- Ensure staff maintain discipline, punctuality, and professional behaviour.
- Guide and train new employees on service standards.
- Ensure proper grooming and personal hygiene among staff.

3. Restaurant Operations

- Ensure tables are properly arranged and cleaned before and after service.
- Coordinate with kitchen staff to ensure timely and accurate order delivery.
- Monitor food presentation and serving standards.
- Ensure smooth coordination between the kitchen, billing counter, and service team.
- Check the restaurant's cleanliness and readiness before opening.

4. Order and Billing Management

- Ensure all orders are entered correctly into the POS system.
- Coordinate with the cashier regarding bills and payments.
- Verify order accuracy before serving food.
- Assist in monitoring daily sales and reporting service-related issues to management.

5.



Hygiene and Safety

- Ensure dining areas, tables, chairs, and service stations remain clean.
- Follow food safety and hygiene standards.
- Ensure proper handling of crockery, cutlery, and service equipment.
- Report maintenance issues, damaged equipment, or shortages to management.

6. Reporting and Administration

- Report daily operational issues to the restaurant manager.
- Monitor staff attendance and duty assignments.
- Help control food wastage and prevent unnecessary expenses.
- Support management in maintaining service quality and improving restaurant performance.

Required Qualifications and Skills
- Previous experience as a Restaurant Captain, Senior Steward, or Team Leader is preferred.
- Good communication and interpersonal skills.
- Strong leadership and team management abilities.
- Knowledge of restaurant service procedures and menu items.
- Ability to handle customer complaints professionally.
- Basic knowledge of POS systems and billing procedures.
- Ability to work under pressure during busy hours.
- Positive personal hygiene, grooming, and professional conduct.

Key Performance Expectations
- Excellent customer satisfaction.
- Accurate order taking and timely food service.
- Effective supervision of service staff.
- Proper cleanliness and hygiene standards.
- Minimum order errors and customer complaints.
- Efficient teamwork and smooth restaurant operations.

General Expectations
- Follow the rules and regulations of the restaurant.
- Maintain punctuality and discipline.
- Cooperate with the kitchen, cashier, and management teams.
- Perform any other reasonable duties assigned by the management to support restaurant operations.

Pay: ₹11,000.00 - ₹25,000.00 per month

Work Location: In person

📌 RESTURANT CAPTAIN (Edappally)
🏢 Porkeato de portico
📍 Edappally