: Remote Surveillance Specialist

Work Mode: Remote

Shift Duration: 8 Hours

Work Schedule: 24/7 Operations | Rotational Shifts | Weekend Availability Required

About the Role

We are looking for proactive, attentive, and responsible individuals to join our team as Remote Surveillance Specialists. The role primarily involves monitoring surveillance camera feeds, responding to system-generated alerts, identifying potential security incidents, and manually raising alerts whenever suspicious activity or a mishappening is observed.

As this is a real-time monitoring project, candidates must be capable of assessing situations quickly and taking appropriate action within 1–2 minutes of receiving or identifying an alert. Strong observation skills, sound judgment, attention to detail, and effective communication are essential for this role.

This role may also involve supporting other related tasks based on project requirements. Candidates should be adaptable and willing to learn new tools and workflows whenever required.

Key Responsibilities

· Real-Time Alert Monitoring: Monitor surveillance systems and respond promptly to alerts generated by surveillance cameras and the monitoring platform.

· Incident Identification: Review live camera feeds and recorded footage to identify suspicious activities, theft, security breaches, or other potential incidents.

· Manual Alert Creation: Proactively identify incidents that may not trigger automated alerts and manually create alerts based on live camera observations.

· Timely Incident Response: Assess alerts quickly and follow established procedures to ensure appropriate action is initiated within 1–2 minutes.

· Incident Documentation: Record relevant incident details, timestamps, observations, and actions taken in the designated system.

· Incident Management: Take appropriate action in response to identified incidents, follow established protocols, and ensure timely escalation wherever required.

· Communication and Coordination: Communicate clearly and professionally while handling incidents and coordinating with relevant stakeholders.

· Additional Project Tasks:



Support other assigned tasks, including data annotation and related activities, whenever required.

· Shift Handover: Provide accurate updates during shift changes to ensure seamless monitoring and incident management.

· Process Compliance: Follow client guidelines, escalation protocols, confidentiality requirements, and standard operating procedures.

Required Skills and Qualifications

· Freshers are welcome to apply.

· Strong observation skills and the ability to identify unusual activities in real time.

· Good verbal and written communication skills.

· Proactive attitude, quick decision-making abilities, and a strong sense of responsibility.

· Ability to remain focused and composed in time-sensitive or high-pressure situations.

· Basic computer proficiency and the ability to work with monitoring dashboards and digital tools.

· Robust attention to detail when observing footage and documenting incidents.

· Ability to follow instructions, established procedures, and escalation protocols.

· Willingness to learn new tools and adapt to changing operational requirements.

· Prior experience in surveillance monitoring or data annotation is an advantage but not mandatory.

Technical Requirements

Candidates must have a reliable remote working setup to ensure uninterrupted operations.

· High-Speed Internet: A stable and reliable internet connection suitable for continuous video monitoring and online tasks.

· Reliable Computer System: A well-maintained laptop or desktop capable of running monitoring applications and other work tools smoothly.

· Power Backup: A reliable power backup solution, such as an inverter or UPS, to support the system during power outages.

· Internet Backup:



An alternative internet connection or backup arrangement to maintain connectivity during network disruptions.

· Backup Duration: Power and internet backup arrangements should support operations for at least 4–5 hours during outages.

Shift and Work Requirements

· The project operates 24 hours a day, 7 days a week, including weekends and public holidays as per the roster.

· Candidates will work 8-hour shifts on a rotational basis, depending on project and operational requirements.

· Candidates must be open to working night shifts and rotating between morning, afternoon, and night shifts.

· Weekend and public holiday availability is mandatory as per the assigned roster.

· Weekly offs will be allocated on weekdays based on project requirements and roster planning.

· Punctuality, consistent attendance, and adherence to assigned shift timings are essential.

· Candidates must be comfortable working remotely in a time-sensitive operational environment.

· The ability to maintain focus, accuracy, and productivity throughout the assigned shift is essential.

Ideal Candidate Profile The ideal candidate is proactive, highly observant, dependable, and capable of taking ownership of assigned responsibilities without waiting for repeated instructions. They should be comfortable working independently, communicating effectively, making quick and appropriate decisions, and maintaining accuracy during surveillance monitoring operations.

Candidates with good communication skills, a proactive attitude, quick response capabilities, a reliable remote working setup, and a willingness to work rotational shifts, including night shifts and weekends, are encouraged to apply.

Pay: ₹20,000.00 - ₹27,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Application Question(s):
- Current CTC
- Expected CTC
- How fluent are you in english
- How soon can you join with us - In days
- Do you have your own laptop?

Education:
- Bachelor's (Required)

Language:
- English (Required)

Work Location: Remote

📌 Remote Surveillance Specialist - English (India)
🏢 Intellabel
📍 India