Handle inbound and outbound calls related to policy renewals. Educate customers on renewal processes, premium payment options, and policy advantages. Follow up with customers for pending renewals and ensure timely closure.
Address customer queries and resolve issues related to renewal payments or policy status. Maintain accurate records of customer interactions and update CRM systems. Achieve daily/weekly/monthly renewal targets and contribute to retention goals.
Ensure compliance with regulatory guidelines and company policies during customer interactions. Provide feedback to management on customer concerns and process improvements.
📌 Renewal (Bengaluru)
🏢 Go Digit Life Insurance
📍 Bengaluru
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