Job highlights

- Any graduation
- Problem solving ability with a good presence of mind
- Skill Set Personality Traits required: .
- Good Communication in English and Hindi is must
- Experience .
- Nature of Experience: .
- Proven experience in Client Relationship Management.
- Length of Experience: . 1 - 2 years

Relationship Manager (Service care)

Job Summary

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

- Responsibilities and Accountabilities:
- Be the SPOC across services for a customer.
- Update ticket/sub milestone status for all services within customer entity.
- Manage: Customer interaction escalations.
- Handhold customer in the first few days of the service starting.
- Talk to customer: regular intervals and maintain open channel.
- Send weekly, daily updates on Service progress.
- For subscription services - make sure customer dashboard regular newsletters are 100% up-to-date.




- Establish customer hotline in case of urgency and issues apart from delivery executives.
- Touch base on escalations and liaise with departments towards earliest closure.
- Departments will have a Green channel in CRM for these customers and to get priority assistance.
- Excellent ability in analyzing the chance for cross-selling and up selling.

- Tools Resources required

Desktop

Mobile

Job Specifications

- Qualification(s):

Any graduation.
- Experience

- Nature of Experience:
- Proven experience in Client Relationship Management.

- Length of Experience:
- 1 - 2 years
- Skill Set Personality Traits required:
- Excellent client handling skills.
- Dynamic and energetic individual.
- Ready to take up challenging tasks with a go - getter attitude.
- Excellent communication skills.
- Problem solving ability with a good presence of mind.
- Good Communication in English and Hindi is must

- Location: Chennai
- Age Group: 22 - 28 years.

📌 Relationship Manager (Chennai)
🏢 Vakilsearch
📍 Chennai