Company Description SugarTown Retail Private Limited is India’s first experiential dessert franchise, offering handcrafted candy, sugar-free cakes, cookies, chocolates, and premium gift hampers through an innovative retail format. The brand integrates health, entertainment, and customer delight with live candy-making and clean-label, gluten-free products that appeal to families and health-conscious consumers. Operating on a FOCO (Franchise-Owned, Company-Operated) model, SugarTown manages store setup, staffing, inventory, and operations while delivering assured monthly returns to investors.

Founded in 2017 by retail veteran Rohit Ozarkar, the company has grown from a small candy unit into a fast-scaling retail venture. SugarTown aims to build 500+ stores across metro cities by 2030, leveraging strong demand for gifting-focused, family-friendly dessert experiences.

Role Description The Relationship Manager is a full-time, on-site role based in Sahibzada Ajit Singh Nagar. This role focuses on building and maintaining strong relationships with investors, property owners, mall developers, hospitality partners, and key retail stakeholders.

The Relationship

Manager will manage partner onboarding, coordinate store-related discussions, and ensure timely communication regarding store performance, returns, and expansion opportunities. Day-to-day activities include handling inquiries,



conducting meetings and presentations, maintaining CRM records, preparing reports, and collaborating with internal teams such as operations and finance to resolve partner issues. The role also involves identifying current partnership opportunities, supporting contract negotiations, and promoting SugarTown’s FOCO model and brand values in every interaction.

Qualifications

- Candidates should possess strong relationship management, stakeholder engagement, and customer service skills.
- Candidates should possess skills in communication, presentation, and negotiation, with the ability to influence and build trust.
- Candidates should possess skills in basic sales, business development, and lead follow-up within a retail or franchise context.
- Candidates should possess skills in documentation, reporting, and use of CRM or similar tools for tracking partner interactions.
- Relevant qualifications include a bachelor’s degree in business, marketing, retail management, or a related field.
- Prior experience in retail, franchising, hospitality, or investment-facing roles is highly beneficial.
- Ability to work on-site in Sahibzada Ajit Singh Nagar, manage multiple relationships, and travel locally as required.
- Strong analytical thinking, professionalism, and a collaborative mindset to work closely with cross-functional teams.

📌 relationship manager (Bengaluru)
🏢 SugarTown Retail Private
📍 Bengaluru