Role & responsibilities

- Specialize in Product Pitches and Scenario based Case Studies

- Work on assigned Renewal portfolio by calling customers over Telephone line, Video Calling and WhatsApp.

- Explain the perks both in terms of gain and loss if policy continues/discontinues.

- Convince customer to pay via online mode, visit branch or setup an appointment.

- Maintain a high standard in conversation and quality of calls.

- Achieve daily KPIs on Spoken ratio, Promise to Pay and Follow-up.

- Enrich customer interactions through continuous training & upskilling.

- Get rewarded basis portfolios performance on Persistency, Renewals, S2S and S2R leads.

- High Value Premium Customer and Advisor Management

Preferred candidate profile

- Experience in Portfolio Management/ Cross Sell as it would be a right match with our domain/circumstances.

- Experience in enhancing the existing relationship with customers at time of renewals/Earlier, digital adoption for future premium payments at ease.

📌 Relationship Manager Operations- Renewal & Persistency Contact Center (Mumbai)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 Mumbai