- Maintain adequate stock of blood collection tubes (Plain, EDTA, Fluoride, and Citrate), cotton, bandages, micropore tape, urine containers, syringes, needles, stickers, IPA, and other required consumables.
- Ensure proper sample labeling using legible handwriting or barcode identification, and send samples to the respective departments for processing.
- Communicate any special instructions to the concerned Doctor or Section Head (SH) and maintain records of primary samples in the Sample Register.
- Promptly report phlebotomy-related issues, patient complaints, and repeat sample collection requirements to the Laboratory In-charge (LI) or Technical Manager (TM).
- Record patient complaints and communicate them to the Section Head and Reception team for appropriate action.
- Handle non-conformities and coordinate with top management to implement appropriate corrective and preventive actions (CAPA).
- Respond promptly to issues related to clotted, missing, or repeat samples and ensure timely resolution.
- Maintain a positive, supportive, and professional working setting within the department.
- Ensure effective and harmonious coordination with patients, colleagues, and other departments.
- Ensure the effective implementation and maintenance of the Quality Management System (QMS) in accordance with established procedures.
- Perform any other duties assigned by the higher authority.
📌 Receptionist | Customer Service Executive | Reception | Surat | On site
🏢 Unipath Specialty Laboratory
📍 Surat
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