: Quality Compliance Officer

Department: Quality Control / Operations

Designation: Quality Compliance Officer

Reporting To: Quality Control Head / Operations Manager

Experience: 1–3 years preferred

Employment Type: Full-time

Work Location: As per company requirements

Job Summary

We are looking for a detail-oriented and responsible Quality Compliance Officer to monitor, inspect, and maintain the quality of work performed across different departments. The candidate will ensure that all deliverables meet company standards, established procedures, quality benchmarks, and client requirements.

The role involves checking completed work, identifying errors, maintaining quality records, reporting deviations, and coordinating with respective teams to ensure timely correction and continuous improvement.

Key Responsibilities

1. Quality Control & Work Inspection

- Inspect and verify daily work completed by employees across assigned departments.
- Check the accuracy, completeness, and quality of work before final approval or client delivery.
- Identify errors, inconsistencies, missing information, and deviations from established standards.
- Ensure that all deliverables comply with company guidelines and client requirements.
- Conduct regular quality checks and maintain inspection records.

2. Compliance Monitoring

- Ensure employees follow company policies, standard operating procedures (SOPs), and quality guidelines.
- Monitor adherence to approved workflows, deadlines, and quality standards.
- Identify non-compliance issues and report them to the concerned department head.
- Ensure corrective actions are implemented within the prescribed timelines.

3. Reporting & Documentation

- Prepare daily, weekly, and monthly quality control reports.




- Maintain records of errors, rejected work, corrections, and recurring quality issues.
- Track department-wise quality performance and identify areas requiring improvement.
- Submit quality reports and recommendations to management.

4. Error Identification & Corrective Action

- Identify the root causes of recurring errors and quality issues.
- Coordinate with employees and team leaders to ensure corrections are completed.
- Follow up on pending corrections and verify the quality of revised work.
- Recommend preventive measures to minimize future errors.

5. Interdepartmental Coordination

- Coordinate with department heads, team leaders, and employees to maintain consistent quality standards.
- Communicate quality-related observations clearly and professionally.
- Escalate serious or repeated quality issues to management.
- Support internal audits and periodic quality reviews.

6. Performance & Quality Improvement

- Monitor department-wise quality performance using defined KPIs.
- Recommend improvements in workflows, checklists, and quality procedures.
- Help establish quality benchmarks and standard inspection processes.
- Maintain confidentiality and ensure the proper handling of company and client information.

Required Qualifications & Skills





- Graduate in any discipline; relevant qualifications in quality management or operations will be an advantage.
- 1–3 years of experience in quality control, quality assurance, compliance, or operations monitoring.
- Strong observation skills and attention to detail.
- Good communication and reporting abilities.
- Basic to intermediate knowledge of MS Excel, Google Sheets, and documentation tools.
- Ability to identify errors, follow SOPs, and maintain accurate records.
- Strong organizational skills and the ability to manage multiple tasks.
- Qualified attitude, integrity, accountability, and problem-solving ability.

Key Performance Indicators (KPIs)

- Accuracy and consistency of quality inspections.
- Number of errors identified before final delivery.
- Reduction in recurring errors and quality deviations.
- Timely completion of quality checks.
- Compliance with company SOPs and quality standards.
- Accuracy of quality reports and documentation.
- Timely closure of corrective actions.
- Improvement in overall departmental quality performance.

Preferred Candidate Profile

- A disciplined, systematic, and detail-oriented professional.
- Capable of inspecting work objectively and enforcing quality standards.
- Comfortable coordinating with multiple departments.
- Able to handle deadlines, escalations, and sensitive quality issues professionally.
- Willing to work on-site and conduct regular quality inspections, where required.

Job Objective To ensure that all work produced by the company meets established quality standards, complies with internal processes, and is delivered accurately and consistently, while reducing errors and improving overall operational efficiency.

Work Location: In person

📌 Quality Compliance Officer (Matigara)
🏢 Aman Tea Group
📍 Matigara