Customer Complaint CRM Call Analysis : Analyse and identify factory actionable calls. Prioritization of product / defect for factory actionable Review with CFT and initiate CA and monitor implementation.
Analysis and resolution of line Q issues on day-to-day basis
Interacting with Service team for resolution/analysis of site related issues. Need based site visits PAN India
Coordination with functions like Design, Engineering, Purchase and Suppliers for various developments, activities.