Job Role

Clients and members

- Lead the team to give members good service at every point, from the front desk to meeting

rooms and pantry. Answer every complaint and piece of feedback within the agreed turnaround time and act on what you hear.
- Own client churn and longevity. Bring churn down, increase how long clients stay, and track

length of stay and repeat or expanding clients.
- Know your top clients well. Meet them regularly, understand their space and headcount plans,

and watch for early signs of exit such as repeated complaints, falling usage or delayed payments.
- Speak to every client who leaves, find the real reason and fix what you can. Work with Sales on

renewals, expansions, and referrals.

Running the centre

- Manage day-to-day operations: manpower, budgets, expenses, consumables forecasting and

ordering, and vendors.
- Build and roll out a facilities management plan so the centre stays comfortable and skilled

for a high volume of members. Oversee maintenance, repairs, and renovations, and make the best use of space.
- Make sure company SOPs are followed and improve them with the Cluster Manager, Centre

Manager, and team.
- Keep health, safety, security, cleanliness,



and hygiene standards with zero deviations, and stay

audit-ready at all times.

Your team

- Own team retention. Keep attrition low across managers, housekeeping, front desk, and vendor

staff, and bring it down year on year.
- Hire well and onboard properly so new joiners settle in and stay. Hold regular one-to-ones,

recognise good work and show people how they can grow.
- Run training that helps staff do their jobs well and decide on their own and prepare the next

centre leaders
- Take up other administrative work needed to keep the centre running.

How your work will be measured

- Client churn (by seats and revenue) and longevity: renewal rate, average length of stay and share

of clients staying beyond 12 months.
- Team attrition (overall, and for managers and key roles separately) and early exits within six

Months.
- Member satisfaction (NPS) and complaints closed within the turnaround time.

- Zero deviations in health, safety, security and hygiene audits, and SOP compliance

- Spend against budget, consumables use, vendor SLAs and space utilisation.

📌 Property General Manager (Noida)
🏢 alt.f coworking
📍 Noida