Job highlights

- Improved Colleague experience through improved ways of working that enrich the work of colleagues . A Commercial focus with faster time to market for new services and existing services that enable business growth . Capacity that is future proofed and can adapt to regulation and market innovation . Delivering Transformation is Sustainable and Climate friendly way .
- Role of the team MSS Operations have initiated a multi-year front to back transformation programme to digitise and scale operations to take advantage of the opportunities that the business is targeting in the coming years
- Business Growth Market Transformation Client Service Digitalisation and Operational excellence
- There are seven outcomes (7C s) that the programme is seeking to achieve
- Cost efficiency translating into better value for business partners
- Control improvements through reduction in operational risk and reduced manual processing
- Improved Client experience through increased quality
- Improved Colleague experience through improved ways of working that enrich the work of colleagues
- A Commercial focus with faster time to market for new services and existing services that enable business growth
- Capacity that is future proofed and can adapt to regulation and market innovation
- Delivering Transformation is Sustainable and Climate friendly way
- The Project/Change Manager is responsible for the following activities and deliverables within the portfolio and will lead priority initiatives with the most significant business cases, highest degree of complexity with Managing the multiple projects across the portfolio and creating associated governance
- Bringing design thinking to the analysis and design processes to focus on business services consumers require, the outcomes the business want to achieve and transforming existing as is inefficiencies and risks
- Implementing an agile release management strategy, driving release cadence without impacting quality
- Managing and coordinating changes to Business Services, Processes and Systems and ensuring ongoing compliance with existing Regulatory Reporting and Control requirements
- Agreeing work, requirements and delivery options with producers and consumers to ensure benefits can be realised
- Venue and Vendor Governance attending shaping Industry working groups as appropriate
- Provide thought leadership/critical thinking on the Target Operating Model (TOM) that the project deliverables are being delivered too
- Managing the multiple project budgets including but not limited to Vendor licences/Indirect Direct resources costs




- Manage Business change demands including and beyond Technology deliveries (eg, Policies and Procedures, regulatory remediation, process improvement, governance)
- Working with Risk owners and risk stewards on overall escalation and ratification on prioritisation versus other change and BAU priorities

ROLE PROFILE Ensure work has appropriate level of analysis, sizing for solution design and timelines for delivery
- Risk acceptance agreement on behalf of the MSS Operations for items that are deferred or escalated to project governance on business risk meetings
- Coordination of any other areas requiring update/remediation (non-IT core and ref data fixes) Market scanning of new and emerging initiatives or solutions that would improve the accuracy or productivity of data utilities
- Identifying and delivering opportunities for continuous improvement within processes and systems
- Working with the change programme in defining, shaping, and executing on initiatives that support improvements for HSBC to meet its reporting obligations, using appropriate tools, vendors, industry insights and strategies to ensure HSBC is within appropriate risk appetite
- Working closely with Product Heads, Business Heads, Trusted Source Owners, Chief Data Office Project Delivery Manager to agree the requirements and ensure alignment to the wider Data Digital - DDI strategy
- Working with IT Data Architects to design and create a strategic solution
- Run consumer forums to gather Voice of Consumer and capture them accurately in the backlog in terms of a request

Skills /Experience
- 12+ years industry experience in a Global Trading environment dealing with cross asset regulatory issues from Front office through middle and back office
- Robust background in Investment Banking, Custody and Fund Services with knowledge of Reference Static Data, and its application within these businesses
- Security Services business knowledge is an added advantage
- Knowledge of business architecture modelling (e g, Data Dictionary, Logical Data Model, Process Mapping)
- A highly developed understanding of the services offered by data service providers in the MSS OPS space (i e, DTCC other required market vendors)




- Experience of driving high performance of teams and individuals to meet performance targets aligned to objectives, through coaching and mentoring in role and as part of a wider team
- Ability to become a trusted business partner with senior management across BAU and Change teams whilst building strong relationships
- Influence and driving the right solutions and approach for our consumers
- Collaboration and obtaining feedback from consumers to understand user needs and wants to drive solutions that deliver value
- Working with the change community to support the transformation of ways of working
- This includes tooling, coaches and implementing measures to track improvements delivered
- Demonstrate a commercial mind-set when proposing/deciding on strategy
- Act as coach and mentor to ensure roles required for delivery are fulfilled
- Leverage network to influence change, achieve globally aligned processes, systems, and communication
- Build and maintain networks with areas outside of MSS globally driving a culture of cross functional engagement
- Highly skilled in use of MS Office tools, particularly MS-Excel, Word and Powerpoint, plus relevant project reporting and management tools (Clarity and MS-Project, Jira, Confluence, Sharepoint)

ROLE PROFILE
- Experience and knowledge of delivery in a DevOPS / agile practice model and reporting out to stakeholders in a clear and targeted manner for business / senior audiences
- Experience of negotiating contracts and delivering with Vendors and third-party systems
- Skilled in negotiating with stakeholders and subject matter experts to balance the need to deliver change rapidly with the need to deliver change in a governed manner in line with HSBC policy
- Working in a large-scale Business Transformation / IT Programme PMP or Prince certification Good to have
- Excellent communication and interpersonal skills (written and spoken) comfortable with detail and talking at senior levels
- A can-do attitude; self-motivated, enthusiastic, and proven fast learner Structured approach able to efficiently manage multiple tasks
- Takes ownership of tasks assigned to ultimate resolution
- Strong team player, working in collaboration with stakeholders across HSBC
- Continuous improvement mind set and behaviour and works constructively to instil that in others
- An appreciation and respect for local cultures, and ability to both influence and work effectively with them

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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