Job highlights

- Experience / Qualification: Minimum 4+ years of experience in Healthcare / Insurance (India / US/Europe) industry in a client serving role
- or Psychologists and 5+ years of experience in client-facing roles
- Have a thorough understanding of the platform.
- Lead a 2-tier team of on ground ops managers and PEEs.
- Maintain strong relationships with the clientele on a tangible and intangible level.
- Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction.
- Create plans to address clients? business needs.
- Ensure both the company and clients adhere to contract terms.
- Study competition to find recent ways to retain customer.
- Collaborate with internal teams (tech, data analytics, etc.) to address customers? needs.
- Align client goals and targets to the execution.
- Develop and maintain strategic long-term relationship with the client, at operational and management levels.




- Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client.
- Manage communication and project delivery between the clients and the internal team.
- Measure, track and analyse key account metrics and effectively communicate the same to the client
- Gather, report and communicate clients? feedback on service, technology and product delivery.
- Overseeing management information systems and providing analytical inputs.
- Keep abreast with industry and market trends and best practices.

Experience/Qualification: Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.

📌 Program Manager (Noida)
🏢 Heaps Health Solutions India
📍 Noida