Job highlights

- Quick on your feet while consultatively working with the end customer to implement the solution . A natural ability to dig in and resolve technical issues in structured manner . Have a commitment to excellence in taking care of our customers and expect the same from others . Windows operating systems,MS SQL,IIS,. Hands-on experience on Log analysis,troubleshooting .

Product Support Engineer

- Understand omni channel communication technologies and their role in the contact center

- 5+ Years of experience as a product support engineer.

- Positive listening and comprehension skills.

- Quick on your feet while consultatively working with the end customer to implement the solution
- A natural ability to dig in and resolve technical issues in structured manner





- Have a commitment to excellence in taking care of our customers and expect the same from others

- Windows operating systems, MS SQL, IIS,

- Hands-on experience on Log analysis, troubleshooting

- Familiarity with IP Networking, SQL, and Rest APIs, Linux

- Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys

- Previous experience with outbound contact center products is a plus

Key Skills

Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis

📌 Product Support Engineer Contact Center Domain (Kolkata)
🏢 UFS Networks
📍 Kolkata