Job highlights

- This role will be essential in crafting the future of how eBay s customer support ecosystem ensures accuracy,efficiency and ease of use while mitigating risk exposure
- This role reports into the Global Customer Experience Product organization and works closely with engineering,data science,design,legal,and operations teams across the globe

About the team and the role: We re looking for a Product Manager for Assisted Services, with a specific focus on Financial Services, Risk & Trust. This role will be essential in crafting the future of how eBay s customer support ecosystem ensures accuracy, efficiency and ease of use while mitigating risk exposure. You ll define and deliver AI-powered flows that help our teammates navigate complex Financial Services and Risk related information so they can focus on what matters most: crafting trust and delight in every interaction.

This role reports into the Global Customer Experience Product organization and works closely with engineering, data science, design, legal, and operations teams across the globe.

Our vision is a future where teammates are liberated from concerns about the tools they use, allowing them to focus entirely on building strong customer relationships and delivering outstanding support. This role will be central to that mission, focusing on the products that directly enable teammate success, ultimately driving improved Customer Experience (CX) ease.

What you will accomplish

- Build intuitive user experiences and backend workflows that minimize friction and cognitive burden, helping our teammates stay focused and our operations stay efficient.
- Define product requirements including writing clear, detailed, and thorough specifications for complex features and products
- Translate insights into action by using analytics, teammate feedback, and customer data to find opportunities and improve product performance.
- Analyze user behavior data,



user experience research, and marketing research to understand and drive new features & improvements
- Work with the Design team to ensure the user interface leverages industry and eBay standards, and fits into the overall product vision of the item details page
- Work with the Product Development team to ensure extensibility and scalability with the technical design
- Collaborate across disciplines partner with Engineering, Legal, Risk, Operations, Trust, and Policy to define roadmaps, shape data-driven decisions, and drive measurable outcomes.

What you will bring:
- Experience: 3+ years of product management or related experience. Background or robust interest in financial services, risk management, or customer experience platforms is a plus.
- Analytical Skills: A solid understanding of data-driven decision-making and an analytical approach to problem-solving.
- AI/ML Literacy: Familiarity with foundational Artificial Intelligence and Machine Learning concepts, and an eagerness to support the integration of AI-driven features to solve customer problems and improve workflows.
- Technical Familiarity: Exposure to or experience working with products that integrate across multiple systems (e.g., APIs, cloud services, internal enterprise tools).
- Communication: Strong communication skills with the proven ability to collaborate effectively across different disciplines and explain product requirements clearly.
- User-Centric Mindset: An understanding of how to embed necessary policy and risk controls into product design without sacrificing a seamless user experience.
- Alignment & Execution: Detail-oriented with the ability to articulate product features, write clear requirements, and align with broader team goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Product Manager - Assisted Service (Bengaluru)
🏢 The Networker
📍 Bengaluru