Introduction

At IBM Finance & Operations, we are the backbone of IBM's transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity.

You'll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Your role and responsibilities

· Review and manage blocked invoices in ERP and accounts payable systems, ensuring timely resolution to prevent payment delays and supplier escalations.

· Investigate invoice exceptions, including purchase order mismatches, goods receipt discrepancies, pricing or quantity variances, and missing approvals.

· Perform three-way match analysis across purchase orders, goods receipts, and supplier invoices to identify and resolve discrepancies.

· Coordinate with Procurement, Receiving, business requestors, and suppliers to obtain required information and clear invoice blocks.

· Monitor blocked-invoice aging reports and prioritize high-risk or overdue items to meet service level agreements.

· Support invoice reconciliation and ensure accurate processing in line with company policies, controls, and audit requirements.

· Communicate proactively with suppliers regarding invoice status, missing documentation, and expected resolution timelines.

· Identify recurring causes of invoice blocks and recommend process improvements to reduce exception volumes and improve first-pass yield.

· Use reporting and analytics tools to track trends, prepare operational reports,



and provide management insights on performance and improvement opportunities.

· Serve as the first point of contact for procurement and accounts payable inquiries received through email, ticketing systems, chat, or phone, ensuring timely and professional support.

· Manage and resolve service requests and process-related queries concerning procurement operations, purchase requisitions, purchase orders, supplier onboarding, and invoice processing.

· Log, prioritize, track, and monitor incidents and service requests in ServiceNow or other case management systems through closure.

· Guide internal stakeholders and suppliers on procurement processes, policies, systems, and workflow requirements.

Required technical and professional expertise

· Bachelor’s degree in business, Supply Chain, Procurement, Finance, or a related field.

· Typically possesses 0-2 years of experience in Helpdesk, Service Desk, Procurement Operations, Procure-to-Pay, or Shared Services environments.

· Experience handling ticket queues, working within SLA-driven operations, and supporting global stakeholders.

Preferred technical and professional experience

· Experience with ServiceNow, SAP, SAP Ariba, Coupa, Oracle, or comparable procurement and case management platforms.

· Strong customer service and stakeholder management skills.

· Excellent written and verbal communication skills.

· Strong analytical, troubleshooting, and problem-solving capabilities.

· Ability to work effectively in a fast-paced, multicultural global support environment.

IBM is committed to creating a diverse environment and is proud to be an equal-chance employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

📌 Procurement Operations Specialist (Bengaluru)
🏢 IBM
📍 Bengaluru