Job highlights

- 1-6 years experience in BPO training with expertise in international processes, OJT, and TNA

- Design and deliver training programs, conduct training needs assessments, develop learning materials, and evaluate training effectiveness

Roles and Responsibilities

- Design and deliver training programs for international processes, focusing on soft skills, process training, and need analysis.

- Conduct training needs assessment (TNA) to identify skill gaps and develop targeted training solutions.

- Develop and maintain a comprehensive understanding of the company's products/services to effectively train clients/employees.

- Collaborate with subject matter experts to create engaging learning materials and content.

- Monitor trainee progress,



provide feedback, and evaluate program effectiveness.

Desired Candidate Profile

- 1-6 years of experience in BPO training or related field.

- Strong knowledge of international processes, including OJT (On-the-job training), TNA (Training Needs Analysis), KRA (Key Result Areas).

- Excellent communication skills with ability to present complex information clearly.

- Ability to work independently as well as part of a team setting.

INTERESTED CANDIDATES REACH ME ON THIS MAIL ID - [email protected]

📌 Process Trainer - International process (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar