Process Manager_CREDIT CARD-Hardship Assistance Unit_Mumbai - Responsible for managing processes related to credit card hardship assistance, ensuring smooth operations within the unit.
- Oversee and optimize workflows to support customers facing financial difficulties with their credit card payments.
- Collaborate with cross-functional teams to implement process improvements and maintain compliance with banking regulations.
- Monitor team performance and ensure adherence to service standards in the hardship assistance domain.
- Requires solid organizational and leadership skills to manage process efficiency and customer satisfaction.
- The role is based in Mumbai and involves working within a financial services environment focused on credit card operations.
- Suitable for candidates with experience in process management or banking operations, particularly in credit card or customer assistance functions.