Position: Process Associate

Company: Inspiroz IT Services Pvt. Ltd.

Location: Millenium Business Park, Mahape, Navi Mumbai

Position Background:

We are looking for a detail-oriented and customer-focused Process Associate to join our team. The ideal candidate should have prior experience working with US clients, handling voice processes, candidate onboarding, customer service, or e-commerce support. This role requires excellent communication skills, the ability to multitask in a fast-paced environment, and a strong commitment to accuracy and compliance while handling confidential information.

Job Duties or Key Responsibilities:

- Handle inbound and outbound calls with customers, candidates, and clients professionally.
- Provide exceptional customer service through phone, email, and chat.
- Support e-commerce customer service activities, including order inquiries, issue resolution, and follow-ups.
- Coordinate candidate onboarding activities.
- Verify and process documentation while ensuring compliance.
- Maintain accurate records and update systems.
- Communicate effectively with internal teams and stakeholders.
- Manage multiple tasks while meeting quality and productivity targets.
- Ensure confidentiality of sensitive information.
- Adhere to company policies and compliance standards.

Required Skills and Qualifications:

- Bachelor's Degree (mandatory).
- 1-3 years of experience working with US clients.
- Minimum 1+ year in US voice process, customer support, onboarding, or e-commerce customer service.
- Excellent English communication skills with a neutral accent.
- Strong interpersonal, multitasking, organizational, and time management skills.
- Solid attention to detail and compliance orientation.




- Proficient in Microsoft Excel and MS Office.
- Comfortable handling confidential information.
- Willingness to work in a secure environment.
- Flexible to work rotational shifts (majorly night shifts).
- A strong and thorough background verification will be conducted prior to onboarding.

Preferred Skills:

- Experience in customer service, e-commerce support, recruitment support, onboarding, HR operations, or document verification.
- Familiarity with CRM, ATS, ERP, or workflow systems.
- Ability to adapt quickly to new processes and technologies.

Company Background: Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals.

With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. We do cater to small to medium businesses, but they are more legacy clients at this time under the ACS umbrella.

Mission: We help schools and kids succeed.

Vision: We deliver creative, high-quality technology solutions for schools and education focused organizations.

Inspired by our core values of:

Be Courageous, Extra Mile, Today, not Tomorrow, and Communicate,

Communicate, Communicate.

To learn more, please visit www.inspiroz.com

📌 Process Associate (Mumbai)
🏢 Inspiroz It Services
📍 Mumbai