Your Role and Responsibilities:

- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.

- Configure instructor-led, virtual instructor-led and self-paced programs.

- Upload and deploy SCORM, AICC, xAPI and digital learning content.

- Perform end-to-end functional testing before production deployment.

- Validate content launch, bookmarking, completion, passing score and transcript updates.

- Manage learner enrollments, assignments, waitlists, cancellations and completions.

- Resolve learner, instructor and manager queries within SLA.

- Maintain LMS data integrity and training records.

- Generate reports on completion, attendance, compliance and learning metrics.

- Coordinate with learning partners, vendors and content developers.

- Identify automation and process improvement opportunities.

- Support virtual classroom scheduling and session administration.

Required Education:





Bachelor's Degree

Preferred Education:

Master's Degree

Required Technical and Professional Expertise:

- Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations.

- Experience working on Learning Management Systems preferred.

- Experience supporting global stakeholders preferred.

Preferred Technical and Professional Experience:

- Knowledge of LMS administration and learning operations.

- MS Excel and reporting proficiency.

- Strong communication and customer service skills.

- Analytical and problem-solving capabilities.

- Attention to detail and data accuracy.

- Ability to work in a quick-paced, deadline-driven environment.

*Years of Experience:*2 - 4

📌 Process Analyst - Human Resource Operations - Learning Administration (Bengaluru)
🏢 IBM
📍 Bengaluru