Experience : 4-8 Years

Location : Gr Noida

Notice Period : Immediate - 30 Days

Preferred Skills

- ITIL Foundation Certification (preferred).
- Solid knowledge of ServiceNow ticketing tool and ITSM processes.
- Experience in ServiceNow Reporting, Dashboards, and Performance Analytics.
- Exposure to ServiceNow ITSM implementations and process consulting.

Required Skills
- 4-8 years of overall IT experience with at least 3+ years of ServiceNow ITSM experience.
- Hands-on experience with ServiceNow Problem Management implementation and support.
- Strong understanding of ITIL Incident, Problem, Change, and Major Incident Management processes.
- Experience in Root Cause Analysis (RCA), Trend Analysis, and Continuous Service Improvement.
- Hands-on experience with ServiceNow Reports, Dashboards, Workflow Management, Notifications, and Process Automation.
- Strong knowledge of ServiceNow ticketing tool and ITSM processes.
- Strong stakeholder management and communication skills.
- Experience working in Agile/Scrum environments.

📌 Problem Management Specialist (Greater Noida)
🏢 Coforge
📍 Greater Noida