A.

Printer

Repair and Troubleshooting

- Diagnose and repair laser, inkjet, and multifunction printers.

- Troubleshoot paper jams, print quality issues, connectivity problems, error codes, and printer hardware failures.

- Repair and replace printer components such as fusers, pickup rollers, separation pads, transfer rollers, drums, printheads, and maintenance kits.

- Identify issues related to power supplies, formatter boards, DC controllers, sensors, motors, and other electronic components.

- Perform printer setup, configuration, driver installation, and network connectivity troubleshooting.

- Resolve issues related to USB, LAN, Wi-Fi, and shared network printing.

B.

Preventive

Maintenance

- Perform scheduled preventive maintenance of printers and multifunction devices.

- Clean internal printer components and inspect rollers, sensors, and other wear-and-tear parts.

- Check printer performance, print quality, paper feeding, and overall device functionality.

- Replace consumables and worn-out components as required.

- Maintain service history and recommend corrective action to prevent recurring issues.

C.

Onsite Customer

Support

- Visit customer locations to attend printer service calls and resolve technical issues.

- Respond to service requests within the agreed SLA and ensure timely closure.

- Coordinate with customers and internal service coordinators regarding call status and pending issues.

- Explain technical issues and repair recommendations to customers professionally.

- Ensure customer satisfaction and maintain professional conduct at customer sites.

D.

Technical





Documentation and Reporting

- Update service tickets with problem descriptions, root cause, actions taken, and resolution details.

- Submit service reports and obtain customer confirmation or sign-off after completing the service.

- Maintain records of spare parts used, replaced components, and pending requirements.

- Escalate complex or unresolved issues to the service manager or manufacturer-authorized service team.

- Maintain proper records of preventive maintenance and repeat service calls.

E.

Spare

Parts and Inventory Management

- Identify the correct spare parts required for printer repairs.

- Verify part numbers and compatibility before replacement.

- Coordinate with the service coordinator for spare parts availability and collection.

- Maintain accountability for company tools, spare parts, and service equipment.

1. Required Technical Skills

- Hands-on experience in repairing HP, Canon, Epson, Brother, Ricoh, or similar brand printers.

- Knowledge of laser printers, inkjet printers, and multifunction printers.

- Understanding of printer mechanisms, fusers, rollers, drums, printheads, sensors, and formatter boards.

- Ability to diagnose hardware faults and resolve print quality issues.

- Knowledge of printer drivers, USB/LAN connectivity, network printing, and basic TCP/IP troubleshooting.

- Ability to use service manuals and technical documentation to diagnose faults.

- Basic knowledge of Windows operating systems and printer installation.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks

- Flexible schedule

Work Location: In person

📌 Printer Engineer (Udhana)
🏢 Digizac Solutions India Private
📍 Udhana