Job ID: QTVIS10116

Experience: 10+ Years

Work Location: India – Remote (Hyderabad preferred)

Work Timings: 2:00 PM – 11:00 PM IST

Start Date: ASAP

Employment Type: Project-based opportunity

? Job SummaryQloron Technology is looking for an experienced Principal Architect – ServiceNow Customer Service Management (CSM) to lead architecture and migration initiatives for a large-scale enterprise project.

The ideal candidate must have strong ServiceNow architectural expertise, experience delivering complex implementations, and the ability to guide and coordinate 4–5 Solution/Technical Architects. The project has already started, and we are looking for a suitable candidate to join as soon as possible.

? Key Responsibilities

- Lead ServiceNow CSM architecture across complex enterprise projects.
- Provide technical direction, architectural guidance, and recommendations to other architects.
- Manage and coordinate a team of 4–5 Solution/Technical Architects.
- Design and build scalable migration tooling to migrate metadata from legacy systems into ServiceNow modules, including CSM, FSM, WSD, and others.
- Automate metadata mapping and loading through agents and tools.
- Develop automation solutions and APIs for routing rules, record producers, and other ServiceNow configurations.
- Test, maintain, and enhance migration tooling to support the migration of legacy case management systems.
- Ensure architecture quality, scalability, maintainability, and alignment with project requirements.
- Collaborate with stakeholders and technical teams to deliver migration objectives.





? Required Skills & Qualifications
- 10+ years of experience in ServiceNow.
- Demonstrated experience across 3+ real-world ServiceNow projects.
- Previous experience performing the ServiceNow Principal Architect role.
- Strong expertise in ServiceNow Customer Service Management (CSM).
- Experience overseeing and advising architects on complex projects.
- Ability to manage and coordinate 4–5 Solution/Technical Architects.
- Experience designing migration tooling, metadata mapping, automation, and APIs.
- Knowledge of ServiceNow modules such as CSM, Field Service Management (FSM), and Workplace Service Delivery (WSD).
- Robust architectural leadership, problem-solving, and stakeholder communication skills.

? Certification Requirement
- ServiceNow CSM certification is mandatory, or
- Candidates must be committed to obtaining the certification within 90 days of selection.

? Work Details
- Location: Remote across India
- Preferred Location: Hyderabad
- Shift: 2:00 PM – 11:00 PM IST
- Joining: As soon as possible

? How to ApplyInterested candidates can share their updated resumes at: ? [email protected]

? Website: www.qloron.com

Email Subject: Application – Principal Architect – ServiceNow CSM – QTVIS10116

Please highlight your ServiceNow CSM architecture experience, number of relevant projects, migration tooling expertise, leadership experience, and certification status.

#Hiring #ServiceNow #ServiceNowArchitect #PrincipalArchitect #ServiceNowCSM #CSM #FSM #WSD #ServiceNowJobs #RemoteJobs #HyderabadJobs #QloronTechnology

📌 Principal Architect – ServiceNow CSM (India)
🏢 Qloron
📍 India