Description

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a robust sense of responsibility, excellent communication skills, and a keen eye for detail.

Job Responsibility

Manage cash and non-cash transactions efficiently and accurately

Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing

Provide general banking information and resolve customer queries promptly

Maintain high standards of speed and accuracy in all transactional processes

Identify and promote cross-selling opportunities for other banking products and services





Ensure a positive and professional customer experience to foster loyalty and referrals

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.

📌 Personal Banker-Inbound_BRANCH BANKING (Hyderabad)
🏢 Kotak Mahindra Bank
📍 Hyderabad