About Us

Ushur delivers the world's first Customer Experience Automation platform built specifically for regulated industries. With guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services, and insurance.

Founded in 2014 and headquartered in Santa Clara, California, Ushur is backed by Third Point Ventures, Tiger Global, 8VC, Iron Pillar, Aflac Ventures, and Pentland Ventures, with a sizable Fortune 500 customer base. Our Bengaluru office is one of two principal locations and is central to how the company is built and run.

We build AI agents for regulated enterprises, and we run our own operations the same way.

About Ushur | Ushur GenAI

Title: People Operations Specialist | Experience: 5–7 years | Location: Bengaluru | Work mode: Hybrid | Reports to: Director, People Operations

About the Role

We are looking for a hands-on People Operations Specialist to independently manage and continuously improve HR operations for Ushur's India organization, working closely with our global People and Operations teams. You’ll own the day-to-day: payroll inputs, benefits, onboarding and exits, HR systems, recruitment operations and employee support. You’ll also make that work better.

When you see a manual process, you’ll simplify it, automate it, or turn it into self-service, using AI and automation where they help, with care for employee data. You’ll build and improve these workflows yourself, not just identify them.

AI-Native Operations

At Ushur, we believe modern People Operations should be increasingly intelligent, automated, and employee-centric. You will actively explore how AI, automation, and better system integration can improve the quality and efficiency of HR operations.

- Identify repetitive, manual processes and implement practical automation.
- Improve employee self-service through digital workflows, knowledge resources, and intelligent assistance.
- Leverage AI tools for appropriate administrative, analytical, reporting, and recruitment-support activities.
- Measure improvements in turnaround time, data accuracy, employee experience, and manual effort.
- Apply human oversight, privacy safeguards, and sound judgment, particularly when handling confidential employee information or supporting people-related decisions.
- We value practical improvements that deliver measurable results, not technology adoption for its own sake.

Responsibilities

Payroll and statutory compliance

- Independently manage monthly payroll inputs, validation, reconciliations, and coordination with Finance and payroll partners.
- Administer full and final settlements, including applicable notice-period adjustments, leave encashment, gratuity, and recoveries.
- Manage employee tax declarations, investment proofs, Form 16, and payroll-related queries.
- Implement approved changes to compensation structures, payroll policies, and statutory requirements.
- Maintain accurate employee, compensation, attendance, and leave records.

Perks and vendor management

- Administer employee benefits, including health insurance, life insurance and wellness programmes.
- Coordinate enrolments, changes,



claims support and benefits queries.
- Prepare annual benefits reviews and renewals using data analysis, vendor comparisons and recommendations.
- Manage relationships with insurers, brokers and other partners, monitor service quality, and coordinate the related admin and invoicing.

Onboarding and Offboarding

- Manage onboarding from pre-joining documents through orientation and HR systems setup, so every new hire has a consistent, welcoming start.
- Coordinate lifecycle changes, including transfers, promotions, compensation updates and documentation.
- Manage offboarding: exit documents, clearances, F&F; coordination and benefits transitions.

HR systems and data

- Administer our HRIS and applicant tracking system: records, workflows, reporting and data integrity.
- Configure, build and improve HR workflows, approvals and self-service, and fix them when they break.
- Build and maintain operational reports and dashboards that support decisions.
- Respond to employee queries on policies, benefits, documents and HR processes, and prepare employment letters and verifications.

Hiring operations

- Manage end-to-end recruitment operations: job postings, sourcing, initial screening, interview coordination, offers and background verification.
- Coordinate interviews and candidate communication across distributed teams.
- Keep the applicant tracking system and hiring reports accurate, and improve the candidate experience.

Compliance, audits and calendars

- Coordinate HR compliance activities, statutory reporting, POSH-related administration, and required employee training.
- Maintain appropriate records and documentation to support internal and external audits.
- Maintain key People Operations calendars, compliance deadlines, and recurring administrative processes.

Performance, engagement and recognition

- Support performance review cycles, compensation administration, and employee recognition programmes.
- Coordinate employee engagement initiatives, feedback surveys, and related activities.

What success looks like

By day 90:

- Build a strong understanding of Ushur's HR processes, systems, policies, and stakeholders.
- Independently manage core People Operations activities with accuracy and reliability.
- Establish effective working relationships across India and global teams.
- Identify and prioritize opportunities to simplify or automate existing processes.

By month 12:

- Demonstrate consistent accuracy, timeliness, and compliance across core HR operations.
- Improve operational efficiency and the employee experience through measurable process improvements.
- Implement meaningful automation or self-service enhancements.
- Build scalable, well-documented processes that support organizational growth.

Qualifications

Essential

- A degree in Computer Science, Engineering,



IT or a related technical field (B.Tech, BE, BCA, BSc CS or similar).
- 5–7 years in HR operations, ideally at a startup or scale-up.
- 3+ years preparing accurate monthly payroll inputs (joiners, exits, LOP, variable pay), with a working knowledge of India statutory benefits (PF, ESI, PT, gratuity) to answer employee queries and check F&F; inputs.
- Proof that you build things and don’t just use them: workflows, reports, trackers or automations you set up yourself in an HRIS, Google Sheets, Apps Script, Zapier or similar.
- You use AI tools like Claude or ChatGPT every day to create real work, and you check what they give you before you rely on it.
- You’re comfortable reading, testing, and fixing formulas, workflow rules, and simple scripts. You don’t wait for someone else to do it.
- Hands-on setup of a modern HRIS and ATS: fields, workflows, permissions and reports.
- You can run onboarding, exits, benefits, employee queries and recruitment operations on your own from start to finish.
- You’re careful with data and treat confidential information that way.
- You write and speak clearly with teams in India and the US

Nice to have

- An MBA or Master’s in HR alongside your technical degree.
- Experience with Rippling or a similar all-in-one HRIS.
- Basic SQL, scripting or working with APIs.
- Experience with benefits renewals, audits or performance review admin.
- Experience at a global B2B SaaS company.

You’ll enjoy this role if you see a manual process and want to fix it rather than repeat it, and you’d like HR to be an area where operations and technology meet.

Attributes

- Ownership: Takes responsibility for outcomes, follows through, and proactively resolves issues.
- Operational discipline: Maintains accuracy, confidentiality, and consistency, even under deadline pressure.
- Problem-solving: Identifies inefficiencies and takes practical steps to improve them.
- Service orientation: Approaches employees, candidates, and stakeholders with empathy and professionalism.
- Adaptability: Responds constructively to change, feedback, and evolving business requirements.
- AI and automation mindset: Curious about new technologies, willing to experiment, and thoughtful about where human judgment remains essential.

Why Join Us?

- Meaningful ownership: Take responsibility for a broad range of People Operations activities and shape how they evolve.
- AI-native environment: Work in a company at the forefront of enterprise AI, with opportunities to apply automation to real operational challenges.
- Global collaboration: Partner with colleagues across geographies and functions.
- Company culture: A values-driven workplace built on respect, inclusion, and collaboration.
- Paid time off: Twenty days of flexible paid time off annually.
- Health and wellness: Medical insurance for employees and eligible dependents, preventive health initiatives, and wellness programmes.
- Compensation and equity: Competitive compensation and stock options.
- Professional development: Opportunities for continuous learning, professional certifications, and access to internal learning resources.

📌 People Operations Generalist (Bengaluru)
🏢 Ushur
📍 Bengaluru