We are looking for suitable candidates for the Patient Experience role.
Key Responsibilities:
- Ensure a positive patient experience across OPD, IPD, Emergency, and other hospital services.
- Handle patient complaints, grievances, and escalations with empathy and ensure timely resolution.
- Conduct patient rounds and collect feedback to identify service gaps.
- Coordinate with clinical and non-clinical departments to improve patient satisfaction.
- Monitor patient feedback, satisfaction scores, and complaint closure.
- Maintain records and prepare regular patient experience reports.
Qualification & Experience:
- Graduate in any discipline; preference for Hospital Administration or Healthcare Management.
- Relevant experience in patient relations, customer service, or hospital operations.
- Excellent communication, interpersonal, and problem-solving skills.
Interested candidates can share cv on
[email protected] or can call on (phone hidden)
📌 Patient Experience - Fortis Hospital, Manesar
🏢 Fortis
📍 Manesar