Job highlights

- Empathy and a customer-centric mindset focused on student success .

Certification in communication,persuasion,storytelling,or similar fields is an added advantage .

- Preparing reports and documents as required periodically

- Experience managing a team of customer support professionals across India

- International experience is a plus

We are seeking an experienced Customer Success who can achieve our primary objectives of maintaining high customer satisfaction and effectively on-boarding current students.

Key duties of this role include:

- Collection of fee Payment

- Upselling coursers ( 3rd language ) .

- Collaborating with academic, admissions, technology, sales, and operations teams to successfully on-board all students and parents into Dreamtime Learning School.

- Utilizing Zoho and other automation tools to establish high-performance support systems for error-free student on-boarding.

- Working closely with the Content and Training Team to create and execute training modules for parents and students orientation.

- Coordinating with the logistics team to ensure the timely delivery of student kits in India and abroad.

- Communicating with parents and students via phone and virtual meetings to address any concerns related to the on-boarding of students across all programs.





- Preparing reports and documents as required periodically.

- Performing any other duties and responsibilities assigned as needed.

Qualifications

Minimum Requirements

- Experience managing a team of customer support professionals across India. International experience is a plus.

- Expertise in all aspects of customer support, coupled with a drive to achieve business goals.

- Proficiency in using Zoho One and other relevant tools is advantageous.

- Ability to collaborate with cross-functional teams.

- Proven track record of delivering excellent customer support while maintaining a customer-centric mindset and exceeding company expectations.

Personal Attributes

- Highly motivated and committed to taking ownership and demonstrating passion for the role

- Excellent interpersonal and communication skills

- Strong analytical skills and proficiency with systems

- Outstanding management skills when working with virtual teams

- Superb problem-solving abilities and communication skills

- Empathy and a customer-centric mindset focused on student success

- Certification in communication, persuasion, storytelling, or similar fields is an added advantage

📌 Parent Support Executive (Hyderabad)
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