Project Role: Packaged/SaaS App Engineering Lead

Project Role Description: Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.

Must have skills: ServiceNow Human Resource Service Delivery (HRSD)

Good to have skills: NA

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary In the role of Packaged/SaaS Application Engineering Lead, a typical day involves taking ownership of the design and continuous improvement of packaged or software as a service solutions. This includes managing the configuration processes, overseeing system integrations, and coordinating release activities. The role requires setting and maintaining platform standards to ensure the solution remains stable and performs efficiently while aligning with both business objectives and vendor requirements.

Collaboration with various stakeholders to drive the evolution of the platform is a key aspect of daily responsibilities, ensuring the solution adapts to changing needs and technological advancements.

Roles & Responsibilities

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the development and implementation of best practices to enhance platform reliability and scalability.
- Facilitate communication between technical teams and business units to ensure alignment of goals and expectations.
- Mentor and support junior team members to foster professional growth and skill development.

Professional & Technical Skills

- Must To Have Skills: Proficiency in ServiceNow Human Resource Service Delivery (HRSD).
- Solid knowledge of platform configuration and customization within ServiceNow environments.
- Experience in managing integrations between ServiceNow and other enterprise systems.
- Ability to oversee release management processes ensuring smooth deployment cycles.
- Familiarity with setting and enforcing platform standards to maintain system stability and performance.
- Skilled in troubleshooting and resolving complex technical issues related to ServiceNow HRSD modules.

Additional Information

- The candidate should have minimum 7.5 years of experience in ServiceNow Human Resource Service Delivery (HRSD).
- This position is based at our Mumbai office.
- A 15 years full time education is required.

Locations Job No.: ATCI-5789508-S2070799

Location: Mumbai

Required Skill: ServiceNow Human Resource Service Delivery (HRSD)

📌 Packaged/SaaS App Engineering Lead (India)
🏢 Accenture
📍 India