- Act as a one point of contact for all support related activity for assigned system(s)

- The role also includes effective management of vendor and deployment of enhancements.

- Perform Scheduled and On-Demand Technical Administrative tasks on assigned systems e.g. (scripting, patch deployment, backup, rollback, user management (list is indicative and not limited to activities as mentioned)

- Ensure all products maintain info sec standards & adhere to the process.

- Escalate/obtain prior approvals for any process deviations

- Reduce Major technology errors that may lead to business impact by educating the importance / awareness Optimize platform resource utilization

- Report and escalate to management as needed

- Create and maintain comprehensive project documentation

- Ensure the SLA s are achieved & KPIs are adhered to; data sanity and hygiene & client expectations are exceeded
- The role requires mature written & verbal communication skills

📌 Oracle/Java Support Engineer (Mumbai)
🏢 Dev Solutions
📍 Mumbai