Job Title: Optical Sales Associate

Company Name: Eye-Q Eye Hospitals

As an Optical Sales Associate at Eye-Q Eye Hospitals, you will play a crucial role in delivering exceptional customer service while assisting patients in selecting eyewear that suits their needs. You will be responsible for educating customers about our products, performing eye wear fittings, and providing support for various optical devices and services. Your goal will be to enhance the overall patient experience and ensure that all customers leave satisfied with their purchases.

Key Responsibilities

- Greet and assist patients in a friendly and professional manner.
- Assess customer needs and provide tailored recommendations on lenses and frames.
- Educate customers about the different types of eyewear products and their benefits.
- Perform eye wear fittings and adjustments to ensure optimal comfort and fit.
- Maintain a clean, organized, and visually appealing display area for optical products.
- Process sales transactions accurately while managing inventory levels.
- Stay informed about current trends in eyewear and new product offerings.
- Handle customer inquiries, complaints, and returns with empathy and efficiency.
- Collaborate with the optical team to ensure seamless customer service and operations.

Skills Required:
- Strong communication and interpersonal skills.
- Excellent customer service orientation with a friendly demeanor.
- Ability to work effectively in a team-oriented environment.
- Basic knowledge of optical products and terminology is a plus.
- Strong attention to detail and problem-solving skills.
- Ability to handle multiple tasks and prioritize effectively in a rapid-paced environment.

Tools Required:
- Point of Sale (POS) systems for transaction processing.
- Inventory management software for tracking stock levels.
- Customer relationship management (CRM) tools to maintain customer records.
- Basic office software for administrative tasks and reporting.





Join Eye-Q Eye Hospitals as an Optical Sales Associate and contribute to providing top-notch service that helps our patients achieve clear vision and styles that suit their individual needs. If you are passionate about helping others and have a keen interest in eyewear, we would love to hear from you.

Roles and Responsibilities

About the Role

As an Optical Sales Associate at Eye-Q Eye Hospitals, you will engage with customers to assess their optical needs. Your primary focus will be on providing exceptional customer service while promoting and selling various optical products, including glasses and lenses. You will also assist customers in understanding their prescription requirements and ensure a seamless shopping experience in our retail environment.

About the Team

You will be joining a dynamic team of optical professionals committed to delivering high-quality eye care services. The team fosters a collaborative and supportive work environment, encouraging continuous learning and sharing of expertise. Together, we strive to uphold Eye-Q's reputation for excellence in customer service and product knowledge.

You are Responsible for

- Assisting customers in selecting suitable eyewear products based on their needs and preferences.
- Maintaining an organized and visually appealing sales floor while managing inventory levels.
- Providing accurate information regarding prescription lenses, fit adjustments, and product warranties.
- Collaborating with optometrists and other healthcare professionals to ensure optimal customer outcomes.
- Processing sales transactions and handling customer inquiries and concerns effectively.

To succeed in this role – you should have the following:
- Previous experience in retail sales, preferably in the optical or healthcare sector.
- Strong communication and interpersonal skills to connect with customers and meet their needs.
- Basic understanding of optical products and prescriptions.
- Ability to work in a fast-paced workplace and manage multiple tasks efficiently.
- A passion for providing excellent customer service and enhancing the customer experience.

📌 Optical sales associate (Gurugram)
🏢 Eye Q
📍 Gurugram