We are looking for experienced professionals to manage delivery operations, monitor operational performance, improve processes, and ensure productive execution of business activities.
Experience :7-11 Years
Key Responsibilities
- Manage day-to-day delivery operations and ensure smooth execution.
- Monitor KPIs, SLAs, productivity, and operational performance.
- Identify process gaps and implement improvement initiatives.
- Coordinate with cross-functional teams to ensure operational efficiency.
- Prepare MIS reports and analyze performance metrics.
- Manage resource allocation, workflow, and turnaround time.
- Ensure adherence to quality standards and operational procedures.
Required Skills
- Delivery Operations Management
- Process Improvement
- KPI & SLA Management
- MIS Reporting & Data Analysis
- Team Management
- Cross-Functional Coordination
- Resource Planning
- Problem-Solving
Educational Qualifications
Graduate or postgraduate degree in Business Administration, Operations Management, Finance, or a related field.
Experience : Relevant experience in delivery operations, operations management, process improvement, and performance monitoring.