Purpose of the Role

We are looking for an Operations Manager to oversee and strengthen operational processes within the Support & Operations function. The role will ensure that business requirements, client-related workflows, internal coordination, and operational activities are managed in a structured, efficient, and consistent manner.

The Operations Manager will identify process gaps, establish SOPs and operational controls, optimize Odoo workflows, and drive continuous improvement initiatives. The role will work closely with cross-functional teams and management to improve visibility, accountability, service delivery, and overall business efficiency.

Role & responsibilities

A. Operational Oversight & Planning

- Oversee day-to-day operational activities and ensure timely execution of business requirements.
- Establish transparent responsibilities, priorities, timelines, and follow-up mechanisms for operational activities.
- Identify operational risks, dependencies, delays, and recurring issues, and drive them towards resolution.
- Maintain visibility into ongoing activities, pending actions, and operational priorities.

B. Process Development & Standardization
- Develop, implement, and maintain SOPs for key operational processes.
- Establish structured workflows, approval mechanisms, responsibilities, and operational controls.
- Ensure processes are documented, communicated, followed, and reviewed periodically.
- Identify gaps in existing processes and drive corrective actions to improve consistency and accountability.

C. Process Improvement & Business Efficiency
- Review workflows to identify bottlenecks, duplication, manual dependencies,



and inefficiencies.
- Recommend and implement practical improvements to enhance productivity, service quality, and operational consistency.
- Identify opportunities for automation, digitalization, and better system utilization.
- Drive implementation of approved process improvements in coordination with relevant teams.

D. Odoo & Systems Optimization
- Understand operational requirements and translate them into suitable Odoo workflows and system improvements.
- Review and optimize Odoo configurations, workflows, approvals, user access, and data visibility based on business needs.
- Identify gaps in system usage and recommend ways to improve adoption and utilization.
- Coordinate with relevant stakeholders on system changes, testing, implementation, and ongoing improvements.

E. Client-Related Operational Oversight
- Maintain a broader operational view of client-related activities, recurring service issues, and process dependencies.
- Work with CSMs and relevant teams to identify operational gaps affecting client experience, service delivery, or account continuity.
- Ensure appropriate ownership, follow-up, and escalation mechanisms are in place for recurring operational concerns.




- Identify trends across client accounts and recommend process or system improvements to address recurring challenges.

F. Performance Monitoring & Reporting
- Define and monitor relevant operational metrics to assess process performance, efficiency, and execution.
- Prepare and maintain MIS reports, dashboards, and operational trackers.
- Provide management with clear updates on performance, pending actions, recurring issues, and improvement initiatives.
- Use operational data to identify trends, risks, and opportunities for improvement.

G. Cross-Functional Coordination & Implementation
- Work closely with relevant departments to manage dependencies and resolve operational challenges.
- Coordinate the rollout of new processes, systems, workflows, and operational guidelines.
- Ensure stakeholders understand their responsibilities and that implementation is followed through.
- Provide management with operational insights, recommendations, and updates on key initiatives.

Preferred candidate profile

- MBA or equivalent Masters degree is an added advantage.
- Experience in business operations, process management, or operational excellence.
- Experience developing, implementing, and maintaining SOPs.
- Hands-on experience with Odoo or other ERP systems.
- Experience with MIS, dashboards, and operational reporting.
- Exposure to workflow automation and business process digitalization.
- Experience implementing new processes, systems, or operational workflows.
- Ability to independently identify operational gaps and drive improvement initiatives from assessment through implementation.

📌 Operations Manager (Bhubaneswar)
🏢 Evolutionary Algorithms
📍 Bhubaneswar