Job highlights

- Ensures all the restaurant meets safety,sanitation and cleanliness standards as per Cafe expectations . Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner . Empowers the team to satisfy Customer needs and resolve concerns . Removes barriers to delivering Hospitality behaviors during shift . .

Leads Operational Excellence and the Customer Experience: Role models expected behavior and coaches team on hospitality standards

Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations

Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner

Empowers the team to satisfy Customer needs and resolve concerns

Removes barriers to delivering Hospitality behaviors during shift

Builds Team Talent:

Treats all team members fairly and with respect

Supports the training of current team members

Recognizes team members for team contributions

Holds team members accountable for their behavior and performance

Provides coaching to team members to improve performance

Provides communication to team about goals and performance

Drives Sales Growth

Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements

Executes new product rollouts





Responsible for system growth as well new store sales

Flexibility and Adaptability

Acts quickly to solve problems in area of responsibility

Provides feedback and suggestions to improve performance

Is flexible with work schedule as business needs

Understands and complies with all procedures and policies

Provide action plans to address issues and opportunities and effective execution of the same

Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates

Discusses issues with other support functions of the circle and prepares the action plan

Discusses the business plan and brings out the alignment

Involves entire team by communicating goals, results, and action plans

Business Analytics :

Should be able to make all day to day operational reports and analyze them for business excellence

Should be proficient in excel, words and power point

Responsible and drive Bottom Line:

Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines

Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines

Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentive

📌 Operations Manager (New Delhi)
🏢 Acme Services
📍 New Delhi