- Ensures all the restaurant meets safety,sanitation and cleanliness standards as per Cafe expectations . Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner . Empowers the team to satisfy Customer needs and resolve concerns . Removes barriers to delivering Hospitality behaviors during shift. .
Leads Operational Excellence and the Customer Experience:
- Role models expected behavior and coaches team on hospitality standards
- Ensures all the restaurant meets safety, sanitation and cleanliness standards as per Cafe expectations
- Sets the standards to ensure team handles all Customer concerns in a timely and sustainable manner
- Empowers the team to satisfy Customer needs and resolve concerns
- Removes barriers to delivering Hospitality behaviors during shift.
Builds Team Talent
- Treats all team members fairly and with respect
- Supports the training of recent team members
- Recognizes team members for team contributions
- Holds team members accountable for their behavior and performance
- Provides coaching to team members to improve performance
- Provides communication to team about goals and performance
Drives Sales Growth
- Takes accountability for understanding all in store marketing promotions of the circle and provides inputs for national marketing on circle digital/print and other medium of marketing elements
- Executes new product rollouts
- Responsible for system growth as well new store sales
Flexibility and Adaptability
- Acts quickly to solve problems in area of responsibility
- Provides feedback and suggestions to improve performance
- Is flexible with work schedule as business needs
- Understands and complies with all procedures and policies
- Provide action plans to address issues and opportunities and effective execution of the same
- Seeks to understand goals and results and how they personally contribute to them
Plans and Communicates
- Discusses issues with other support functions of the circle and prepares the action plan
- Discusses the business plan and brings out the alignment
- Involves entire team by communicating goals, results, and action plans
Business Analytics
- Should be able to make all day to day operational reports and analyze them for business excellence
- Should be proficient in excel, words and powerpoint
- Responsible and drive Bottom Line:
- Have a complete eye on each cost line and monitor each line restaurant wise to maintain the annual business plan lines
- Constant monitoring and reviewing the same with all direct reports and prepare the GAP analysis and guide them to maintain the lines
- Ensure that all restaurants in the circle maintain these lines and facilitate them to earn bottom line incentives.