- Manage customer queries across calls, chats, and emails while maintaining qualified communication.
- Identify customer concerns and provide appropriate solutions to ensure a positive customer experience.
- Coordinate with relevant teams to resolve complex issues and escalated queries.
Respond to customers promptly and follow up regularly until their issues are resolved.
- Document customer interactions, issues, and resolutions accurately for record-keeping and reporting.
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
📌 Operations Executive - Customer Support in Noida, Noida
🏢 AstroTalk
📍 Noida
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