We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.

Key Responsibilities

- Provide L1/L2 technical support for Microsoft 365 applications and services.
- Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.
- Manage user accounts, license assignments, password resets, and access permissions.
- Resolve email delivery, mailbox configuration, calendar, and connectivity issues.
- Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.
- Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.
- Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.
- Escalate complex issues to L3 or relevant technical teams.
- Maintain incident records, troubleshooting documentation, and operational procedures.
- Provide remote end-user support and ensure timely incident resolution.

Mandatory Skills
- Minimum 4+ years of experience in Microsoft 365 / O365 technical support.
- Hands-on experience in L1/L2 support and incident management.




- Strong troubleshooting knowledge of Outlook and Exchange Online.
- Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.
- Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.
- Familiarity with ITSM tools, ticket management, and SLA-based support.
- Positive communication, customer service, and troubleshooting skills.

Preferred Skills

- PowerShell scripting for Microsoft 365 administration.
- Knowledge of ITIL processes and incident, problem, and change management.
- Experience supporting enterprise users in a corporate IT environment.

Candidate Requirements
- Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.
- Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.
- Strong customer service orientation and the ability to troubleshoot technical issues independently are essential.

Keywords: O365 Support, Microsoft 365, L1 Support, L2 Support, Outlook, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, Azure AD, MFA, ITSM, Incident Management, SLA, PowerShell. Skills: sharepoint,support,azure ad,microsoft 365,onedrive,o365

📌 /Support Engineer (Mumbai)
🏢 Zorba AI
📍 Mumbai