Job highlights

- . 5 12 years of hands-on experience with NICE CXone platform (Voice,IVR,and Multi-Channel)
- Provide technical support and training to operational teams as required
- . Strong experience in agent configuration,skill management,campaigns,workflows,and HOOP setup

Key Responsibilities:

- Configure and manage NICE CXone applications for Voice, IVR, Chat, Email, and other multi-channel interactions.
- Set up and maintain agent profiles, skills, campaigns, HOOPs (Hours of Operation), and workflows.
- Work with business teams to design, develop, and optimize call flows, routing strategies, and IVR scripts.
- Monitor system performance and troubleshoot issues related to NICE CXone.
- Coordinate with stakeholders to ensure smooth operation and deployment of CXone solutions.
- Maintain and document configurations, processes, and best practices.




- Provide technical support and training to operational teams as required.
- Ensure compliance with organizational policies and data security standards.

Required Skills & Experience:

- 5 12 years of hands-on experience with NICE CXone platform (Voice, IVR, and Multi-Channel).
- Robust experience in agent configuration, skill management, campaigns, workflows, and HOOP setup.
- Working knowledge of call routing, scripting, and integration with CRM or third-party systems.
- Good understanding of contact center operations and KPIs.
- Excellent troubleshooting and problem-solving skills.
- Ability to work independently and collaboratively with cross-functional teams.

Preferred Qualifications:

📌 NICE CXone Professionals (Kavaratti)
🏢 Han Digital Solution
📍 Kavaratti