Skills and Knowledge

- Network &
- Infrastructure
- Configure, manage, and troubleshoot LAN, WAN, VLANs, switches, routers, and wireless networks.
- Monitor connectivity, bandwidth, latency, and network performance; investigate outages and recurring issues.
- Support IP addressing, subnetting, DHCP, DNS, routing, switching, and NAT.
- Maintain primary and backup internet links and coordinate with ISPs for service incidents.
- Maintain network diagrams, IP address records, device inventories, and configuration backups.
- Assist with network upgrades, device installations, planned maintenance, and change implementation.
- Firewall &
- Network Security
- Administer firewall rules, access policies, NAT, traffic logs, and connectivity troubleshooting.
- Support SSL/IPsec VPN for remote users and site-to-site connectivity.
- Investigate blocked traffic and suspicious network events; escalate security incidents as required.
- Implement access restrictions and assist with VLAN-based segmentation and guest network controls.
- Support firmware upgrades, configuration backups, and approved firewall changes.
- Day-to-Day IT Support
- Resolve employee issues involving LAN, Wi-Fi, internet, VPN, DNS, printers, shared folders, and network resources.
- Troubleshoot IP conflicts, DHCP failures, DNS resolution, packet loss, and slow network performance.
- Provide first-level support for Windows endpoint connectivity, application access, and user permissions.
- Support onboarding/offboarding by provisioning or revoking approved network access.
- Log and update service tickets, prioritize incidents, meet SLAs, and escalate complex issues to senior engineers or vendors.
- Monitoring,



Maintenance &
- Documentation
- Perform routine health checks on network devices, firewalls, internet links, and critical connectivity services.
- Support server connectivity, Active Directory, DNS, DHCP, and file-sharing troubleshooting.
- Assist with patching, firmware upgrades, preventive maintenance, and business continuity/DR testing.
- Document incidents, root causes, corrective actions, configuration changes, and maintenance activities.
- Prepare daily support updates and periodic infrastructure health reports; coordinate vendor and warranty support.
- Required Technical Skills
- Networking: TCP/IP, OSI model, IPv4, subnetting, VLANs, LAN/WAN, routing, switching, and NAT.
- Services: DNS, DHCP, IP address management, and basic Active Directory / Windows Server concepts.
- Security: Firewall policy administration, SSL/IPsec VPN, access controls, and traffic-log analysis.
- Wireless: Access points, SSIDs, guest Wi-Fi, and wireless troubleshooting.
- Tools: Ping, Traceroute, Nslookup, Ipconfig, Wireshark, and basic packet analysis.
- Systems & monitoring: Windows 10/11, basic Linux troubleshooting, network monitoring, and log analysis.

Network Engineer | Page 2
- Support: Ticketing systems, remote support tools, endpoint connectivity,



and user assistance.
- Preferred Skills
- Hands-on experience with Sophos, Fortinet, Cisco, or comparable networking/firewall solutions.
- Experience with managed switches, VLAN configuration, and network access control.
- Basic familiarity with EDR/XDR, SIEM, endpoint security, Google Workspace, or Microsoft 365.
- Understanding of ITIL, incident management, and change management
- CCNA or Network+ is an advantage.
- Qualifications &
- Experience
- Bachelor’s degree or diploma in Computer Science, IT, Electronics, or a related discipline.
- 2–4 years of hands-on experience in network administration and IT infrastructure support.
- Robust troubleshooting, analytical, communication, and customer-service skills.
- Ability to prioritize multiple requests and support planned after-hours maintenance when required.
- Key Performance Indicators (KPIs)
- Timely resolution of network and end-user connectivity incidents.
- Availability of critical network and internet connectivity services.
- Compliance with ticket response and resolution SLAs.
- Accuracy of network documentation and configuration records.
- Completion of scheduled health checks and preventive maintenance.
- Timely escalation and documentation of recurring or critical incidents.
- Adherence to IT security and access-management policies.

Candidate Profile A hands-on, service-oriented, and security-conscious engineer who can manage daily network operations, support employees professionally, identify root causes, and coordinate effectively with internal teams, ISPs, and technology vendors.

📌 Network Engineer (India)
🏢 prachay group
📍 India