No.

KRA

Description

1

Pan-India Operations Management

Lead and manage the overall operations function across India. Establish standardized processes, SOPs, reporting systems and accountability across all regions and locations.

2

Project Execution & Delivery

Take end-to-end ownership of OOH projects from work order and site allocation through production, logistics, installation, quality checking, client proof and project closure. Ensure projects are delivered within committed timelines.

3

Project Planning & Resource Allocation

Plan and allocate manpower, vendors, materials, logistics, equipment and other resources required for successful project execution. Anticipate operational requirements and prevent last-minute execution issues.

4

Quality Control & Rework Management

Establish and maintain national quality standards for fabrication, printing, installation, branding, maintenance and dismantling. Monitor execution quality and minimize rework, errors and client complaints.

5

Vendor & Contractor Management

Build, develop and manage a reliable Pan-India network of vendors, contractors and service providers. Evaluate vendor performance, negotiate commercial terms and maintain backup resources for critical locations.

6

Cost Control & Operational Efficiency

Control operational expenses related to manpower, fabrication, installation, transportation, vendors and maintenance. Identify opportunities to improve productivity and reduce unnecessary operational costs.

7

Team Leadership & People Management

Lead Regional Operations Heads, Project Managers, City Managers, Supervisors and field teams. Define responsibilities, allocate targets, review performance, develop talent and ensure strong team discipline.

8

Client Coordination & Escalation Management





Work closely with Sales and Client Servicing teams to ensure operational commitments are delivered. Handle major client escalations, resolve execution issues and maintain high service standards.

9

MIS, Reporting & Operational Visibility

Establish and maintain daily, weekly and monthly operational reporting systems. Provide management with transparent visibility of project progress, pending activities, delays, quality issues, vendor performance and operational risks.

10

Safety, Compliance & Risk Management

Ensure field operations, installations, fabrication and maintenance activities follow required safety practices, company policies and applicable regulatory requirements. Identify and mitigate operational risks.

11

SOP & Process Improvement

Develop and continuously improve operational SOPs, workflows and control mechanisms. Identify recurring operational problems and implement solutions to improve efficiency, accountability and execution quality.

12

Cross-Functional Coordination

Ensure seamless coordination between Operations, Sales, Client Servicing, Production, Procurement, Finance and other departments to achieve smooth project execution and timely closure.

13

National Campaign Management

Lead execution of large-scale and multi-city OOH campaigns, ensuring consistent quality, branding standards and execution timelines across different regions.

14

Operational Planning & Capacity Building

Assess future business requirements and ensure adequate manpower, vendors, infrastructure and operational capacity to support the company's growth across India.

15

Management Support & Strategic Operations

Work closely with the MD/Directors to develop operational strategies, identify business risks, improve organizational capabilities and support the company's expansion and long-term growth.

Pay: ₹1,800,000.00 - ₹2,200,000.00 per year

Work Location: Remote

📌 National Head Operations (Mumbai)
🏢 Guru Outdoors
📍 Mumbai