We are looking for a customer-oriented and empathetic Customer Care Executive to handle customer inquiries, resolve complaints, and ensure excellent customer service.
Key Responsibilities:
- Handle inbound and outbound calls and customer inquiries.
- Resolve customer complaints and provide information about laboratory tests and services.
- Coordinate with internal departments to resolve issues and follow up on pending queries.
- Maintain accurate customer records and collect feedback.
- Report technical issues to management and ensure timely resolution.
Education:
- Graduate in any discipline.
- Candidates with a background in healthcare or life sciences will be preferred.
Experience:
- Freshers and experienced candidates can apply.
- 0–2 years of experience in customer care, preferably in a healthcare or diagnostic laboratory.
- Healthcare or diagnostic industry experience will be an added advantage.
Required Skills:
- Good communication skills in English, Hindi, and/or Gujarati.
- Good typing speed and basic computer knowledge.
- Robust listening, problem-solving, and customer-handling skills.
- Patience, empathy, and the ability to manage multiple queries efficiently.
📌 NA | Customer Care Executive | Customer Care | Ahmedabad - NRL | On site
🏢 Unipath Specialty Laboratory
📍 Ahmedabad
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