Role : Application Maintenance Service (AMS) &

- Production Services Leadership :

Location : Chennai &

- Bangalore.

Experience : 12 Yrs.

Key Responsibilities :

- Lead and manage AMS and Production Services teams within Corporate Systems, including onshore and offshore captive teams.
- Own end-to-end application maintenance and production support for Legal and Corporate Systems applications.
- Establish and govern ITIL-based service operating models, including Incident, Problem, Change, Release, and Service Request Management.
- Manage Major Incident (P1/P2) and executive communications.
- Drive application stability, resilience, App/Server vulnerability remediations, and operational risk reduction.
- Ensure effective support coverage models, on-call readiness, and escalation procedures.

Program Governance &

- Controlled Change :
- Establish and run execution cadence (weekly/monthly/quarterly) for AMS and production support initiatives.
- Own governance artifacts including status reporting, RAID logs, dependencies, and escalations.
- Run transformation initiatives within Enterprise Functions with minimal production risk.

Metrics, Reporting &

- Operational Insights :




- Define and govern AMS and production KPIs (availability, incident trends, MTTR, change success, operational risk).
- Maintain operational dashboards and translate service data into executive-ready insights.

Stakeholder Engagement :

- Partner with leaders across Legal, Compliance, Audit, Risk, and Real Estate Technology.
- Act as the single point of accountability for AMS and production performance.

Required Qualifications :

- Bachelor's degree in Business, Engineering, Information Systems, or related field.
- 12 years of experience in AMS, Production Support, IT Operations, or delivery governance.
- Proven experience leading internal AMS and production support teams.
- Solid background in major incident management and ITIL-based support models.
- Experience supporting Legal, Compliance, Audit, or Risk functions.

Preferred Qualifications :

- ITIL certification (v3 or v4)
- PMP, SAFe, Agile, Lean, or Six Sigma.
- Exposure to legal, compliance, or risk platforms (e.g., OneTrust, Diligent, Purview).
- GenAI exposure in enterprise environments is a plus.

📌 Mphasis - Application Maintenance Service & Production Services Lead (India)
🏢 Mphasis
📍 India