Job highlights

- This role requires excellent English language skills,proficiency in understanding the US accent,and the flexibility to work in 2pm to 10 PM shift

- Forward AE / SAE information to the pharmacovigilance department and product complaints to the QA department as required

- Experience required: . 0 to 15 years of relevant experience in Medical Information Call Center (MICC) .

Vizen Lifesciences is seeking a dedicated Medical Information Call Center (MICC) Team Lead, ,Quality Reviewer, and Associates to join our team.

The ideal candidate should have an educational background in B.Pharm, M.Pharm, or Nursing , with 0 to 15 years of relevant experience in a MICC workplace. This role requires excellent English language skills , proficiency in understanding the US accent , and the flexibility to work in 2pm to 10 PM shift

Key Responsibilities:

- Handle inbound and outbound calls, document them, and perform follow-up calls as per client requirements and SOPs.

- Ensure compliance with Vizen Lifesciences and client quality requirements.

- Send completed documents for QC in hourly reports.

- Follow telephone etiquette in the MICC process.

- Refer to safety reference and client-provided documents while handling calls.

- Manage test calls, faxes, voicemails,



and emails.

- Categorize call information into product complaints, AE/SAE, medical queries, and product quality complaints.

- Forward AE/SAE information to the pharmacovigilance department and product complaints to the QA department as required.

- Contact manufacturing units or clients regarding medical inquiries with unavailable information.

- Adhere to administrative, technical, and physical safeguards to protect all data, ensuring confidentiality, integrity, and availability.

- Handle respective trackers and perform reconciliation.

- Ensure adherence to client-specific SOPs for all activities.

- Attend training and client meetings as needed.

- Provide feedback and training to team members.

- Archive pharmacovigilance documents.

Education Qualifications requirement:

- Bachelors or Masters degree in Pharmacy or Nursing.

Experience required:

- 0 to 15 years of relevant experience in Medical Information Call Center (MICC)

- Team Leads and ,Quality Reviewer positions require additional leadership or quality review experience

Mandatory Requirement:

- Excellent English language speaking and writing skills.

📌 Medical Information Call Center (MICC) - Team Lead (Hyderabad)
🏢 Vizen Life Sciences
📍 Hyderabad