Job highlights

- 5+ years of related experience within an IT Operations environment with a bachelor s degree
- Relevant work experience will be considered in place of a bachelor s degree

- Required Qualifications
- Experience working in a fast-paced environment with ability to learn quickly
- Provide thought leadership within assigned tower and Business Unit
- Provides Technical support for SW solutions.
- Provide direction to Team Leaders and resources.
- Possess communication skills to participate in client/team/Business unit meetings as well as providing documentation for client operational meetings.
- Enhance the performance of others through mentoring and guiding.
- Keep abreast of changes in the standards, technologies or methodologies
- Administer, update, weekly project management documents, aligning projects with client and BU activity.
- Manage team s ticket queue and following up on aging tickets
- Provide risk assessment and risk management
- Review assignments for accuracy and quality where applicable.
- Attend/facilitate client/team meetings where applicable.

- Collaboration with other departments
- Develop, assess, adhere to completion of personnel, departmental, and company goals.
- Participate in and provide timely responses to all internal and external audits
- Participating in on-boarding of new client.




- Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.
- Provide both technical and soft skill mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.

Required Qualifications

- 5+ years of related experience within an IT Operations environment with a bachelor s degree. Relevant work experience will be considered in place of a bachelor s degree.
- 3 - 5 years of management experience in related field
- 10 years of mainframe operating systems and other system software experience
- Good problem-solving skills
- Self-motivated and have attention to detail
- Ability to effectively coordinate and lead internal resources to accomplish key milestones
- Excellent communication and presentation skills with ability to deliver informative and well-organized presentations
- Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization
- Experience working in a rapid-paced environment with ability to learn quickly Microsoft Office skills including Microsoft Project, Excel, Word, Teams, Sharepoint.

📌 Manager, Mainframe Systems Programming (Pune)
🏢 Ensono
📍 Pune