Job highlights

- Immediate joiners will be given first priority .

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users

- Ensure excellent customer experience across all touchpoints (calls,chats,emails) . Track and report team KPIs such as conversions,revenue,AHT,and customer satisfaction . .

We are looking for a driven and results-oriented Team Lead to manage and mentor a team of inbound sales executives in the hospitality segment. The role focuses on maximizing conversions from inbound inquiries, ensuring high-quality customer interactions, and consistently achieving revenue targets, while maintaining strong productivity and shrinkage control in a work-from-home environment.

Key Responsibilities

- Lead, manage, and motivate a team of inbound sales executives to achieve daily, weekly, and monthly booking targets

- Monitor team performance, call quality, and conversion rates.

- Drive revenue growth by improving sales strategies and optimizing inbound lead handling

- Ensure excellent customer experience across all touchpoints (calls, chats, emails)

- Track and report team KPIs such as conversions, revenue, AHT, and customer satisfaction

- Conduct daily huddles, training sessions, and performance reviews

- Identify skill gaps and implement coaching plans to improve team productivity

- Handle escalations and ensure quick resolution of customer concerns





- Monitor and control shrinkage including unplanned breaks, login/logout adherence, idle time, and schedule adherence Track attendance, real-time adherence, and productivity metrics using internal tools

- Take corrective actions for deviations such as low login hours, extended breaks, or unproductive time

- Maintain discipline and accountability in a remote work setup through regular check-ins and performance tracking

What are we looking for

- Minimum 2 years of experience as a Team Leader or in a supervisory role (Mandatory)

- 45 years of experience in inbound sales, preferably in hospitality, travel, or sales industry

- Experience managing remote or work-from-home teams is a solid advantage

- Strong understanding of sales funnels, conversion strategies, and customer handling

- Excellent communication, negotiation, and leadership skills

- Proven track record of achieving or exceeding sales targets

- Ability to analyze data and make performance-driven decisions

- Comfortable working in a fast-paced, target-driven environment

- Immediate joiners will be given first priority

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Manager & Lead - Assisted Sales (Bengaluru)
🏢 Treebo Hotels
📍 Bengaluru