Role & responsibilities

. Business Development & Sales Support

- Coordinate with the sales team to identify new business opportunities and build a robust healthcare business pipeline.
- Work closely with the sales team to provide Subject Matter Expert (SME) support, develop client-specific solutions, and improve sales conversion rates.
- Identify opportunities to increase the share of wallet across existing healthcare clients through cross-selling and upselling of services.

1. New Business Mobilization

- Ensure smooth and timely mobilization of newly awarded hospital and healthcare facility management contracts.
- Coordinate with operations, HR, training, procurement, and other support functions to ensure manpower deployment, statutory compliance, equipment readiness, SOP implementation, and service commencement as per agreed timelines.
- Monitor mobilization progress and proactively address operational risks and client concerns.

1. Client Relationship Management

- Conduct monthly business and service performance reviews with all A and B category healthcare clients.
- Maintain solid client relationships, understand evolving business requirements, and drive customer satisfaction and retention.
- Identify service improvement opportunities and develop action plans in coordination with the operations team.
- Support client escalations and ensure timely resolution of service-related concerns.

1. Training & Capability Development

- Coordinate with the training team to plan and conduct periodic healthcare-specific training programs for supervisory teams across the region.
- Ensure a minimum of four training sessions per month for supervisory personnel.
- Monitor training effectiveness, maintain training records, and ensure compliance with healthcare housekeeping protocols, infection prevention practices, patient safety requirements, and applicable quality standards.

1.



Healthcare Audits & Quality Assurance

- Conduct periodic audits at healthcare sites to assess service quality, process compliance, hygiene standards, and adherence to client requirements.
- Prepare audit reports, identify gaps, and coordinate with site operations teams to implement corrective and preventive actions.
- Track audit findings to closure within agreed timelines and monitor recurring non-conformities.
- Promote continuous improvement in service delivery and healthcare quality standards.

1. MIS & Performance Reporting

- Prepare and submit accurate monthly MIS reports covering business performance, client reviews, mobilization status, training compliance, audit findings, service quality, payment status, and business growth opportunities.
- Track key performance indicators (KPIs) and highlight deviations, risks, and improvement initiatives to management.
- Maintain updated records of client action plans, audit closures, and business development activities.

1. Payment Follow-up & Commercial Management

- Coordinate with clients and internal finance teams to ensure timely collection of outstanding payments within the agreed credit period.
- Monitor receivables, overdue invoices, billing discrepancies, and pending client approvals.
- Escalate payment delays and support timely resolution of commercial issues to maintain healthy cash flow.

1. Existing Business Growth & Retention

- Develop account growth plans to increase revenue and share of wallet from existing healthcare customers.
- Identify opportunities for additional services, including housekeeping, MEP, pest control, specialized cleaning, manpower support, and other integrated facilities management solutions, wherever relevant.
- Work closely with the sales and operations teams to convert identified opportunities into additional business.
- Drive customer retention, service excellence, and sustainable revenue growth across the healthcare portfolio.

📌 Manager Healthcare (Delhi)
🏢 Dusters Total Solutions Services (DTSS)
📍 Delhi