Job highlights

- Develop and maintain good customer relations and ensure effective service delivery

- Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner

Some Careers Open More Doors Than Others, If youre looking for a career that will unlock new opportunities, join HSBC and experience the possibilities

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further, Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximising customer satisfaction, We are currently seeking an experienced professional to join the INM IBWP (International Banking Wealth and Premier)

Principal Responsibilities

Source new accounts from the existing corporate base and deliver on meeting New-To-Bank targets, Cross-sell asset products of the bankmainly Home Loans (via referral), Personal Loans, Cards, Premier (referral)

Ensure the KYC/AML norms of the bank are complied with at all times, Execute marketing events and promotions to generate business in their catchments, in conjunction with support departments such as Marketing, Respond to Corporate Employee Programme (CEP) complaints in a timely manner and to customer satisfaction





Ensure a consistently high level of product and service delivery for relevant customer touch points

Develop and maintain good customer relations and ensure effective service delivery

Use learnings from customer/area visits and discussions to sharpen the proposition and enhance delivery and provide feedback to leadership / central teams

Comply to all relevant AML regulations &

- Global Standards

Develop a team-oriented environment with all members of sales team

Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of RBWM Business, Ensure bank processes are followed in view of product documentation, complaint management, system usage etc,

Ensure end to end usage of leads allocated within allocated timelines with correct updation on CRMS

Safeguard the bank from potential loss/ damage arising out of stakeholder complaints, Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations, Demonstrate an understanding of PEP acceptance, prohibition, CDD &

- EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP

Demonstrate an understanding of PEP acceptance, prohibition, CDD &




- EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP, Be aware and identify high risk indicators for various products and Services offered by INM RBWM (ex cash, insurance, credit cards products etc,)

Ensure that all records are obtained in respect of INM RBWM customers or Recent to bank customer for any products and services provided by HSBC are as per the process laid down, Ensure Adherence to the regulatory guidelines and internal AML &
- Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures

Must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in an effective and polite manner

Qualifications

Graduate/ Post Graduate (Masters)/ MBA with two to five yearswork exp, Experience (preferable) in frontline customer services/ relationship management, Strong communication, client focus and influencing skills

Sound knowledge on the Banking sector in general

Able to communicate well in English and local languages

HSBC is committed to building a culture where all employees are valued, respected and opinions count

We take pride in providing a workplace that fosters continuous career development, versatile working and opportunities to grow within an inclusive and diverse environment, Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website, Issued by The Hongkong and Shanghai Banking Corporation Limited, India

📌 Manager Corporate Employee Banker (Mumbai)
🏢 HSBC
📍 Mumbai