Senior Client Servicing Manager

Location: Thane, Mumbai – Work from Office

Experience: 5–8 years (Agency experience preferred)

Key Responsibilities

- Client Relationship Management: Lead key client accounts, build strong relationships with stakeholders, and ensure high client satisfaction and retention.
- Brand Strategy & Growth: Develop strategic brand and marketing plans aligned with client objectives, business goals, and market opportunities.
- Account Growth & Upselling: Identify opportunities to expand existing accounts, pitch new ideas, and drive additional business through strategic recommendations.
- Campaign Planning & Execution: Oversee integrated marketing campaigns across digital, social media, and traditional platforms, ensuring quality and timely delivery.
- Team Leadership: Guide and coordinate with internal creative, content, digital marketing, and production teams to ensure effective execution.
- Performance Monitoring: Review campaign performance, analyze key metrics, and provide actionable insights and recommendations to clients.
- Project & Account Management: Manage multiple accounts, budgets, timelines, deliverables, and client expectations efficiently.
- Strategic Communication:



Lead client meetings, presentations, reviews, and business discussions while proactively resolving concerns and challenges.

Qualifications & Skills

- Bachelor's degree in Marketing, Business Administration, or a related field.
- 5–8 years of experience in client servicing, account management, or brand management, preferably in a digital marketing or creative agency.
- Strong understanding of brand strategy, digital marketing, campaign planning, and consumer behavior.
- Proven ability to manage senior client stakeholders and lead strategic business discussions.
- Experience in account growth, upselling, pitching, and identifying new business opportunities.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts, lead cross-functional teams, and deliver projects within deadlines.
- Proficiency in Microsoft Office and familiarity with campaign analytics and reporting tools.

Job Type: Full time

Education

- Bachelor's (Preferred)

Experience:
- Client Servicing: 5 years (Required)

Work Location: In person

📌 Manager - Client Servicing (Thane)
🏢 FreshBox Media
📍 Thane