Roles & Responsibilities Maintenance Supervisor (QSR)

Department: Maintenance & Engineering Designation: Maintenance Supervisor Reporting To: Asst.Manager / Deputy Manager – Maintenance Applicable To: All QSR outlets, central kitchens, and office facilities.

1. Key Roles and Responsibilities

2. Preventive Maintenance

- Prepare and implement a 52-week preventive maintenance plan for all assigned outlets.
- Ensure regular servicing of ACs, refrigeration units, freezers, kitchen equipment, exhaust systems, electrical panels, plumbing, and drainage.
- Conduct scheduled inspections and ensure maintenance is completed before equipment breakdowns occur.
- Maintain equipment-wise service history, checklists, and maintenance records.

1. Breakdown Management

- Attend to emergency breakdowns and ensure minimum disruption to outlet operations.
- Prioritize issues affecting food safety, customer experience, employee safety, and business continuity.
- Coordinate with vendors and technicians for timely repairs.
- Track breakdown response time, resolution time, and repeat failures.
- Identify root causes and implement corrective and preventive actions.

1. Outlet Visits and Inspections

- Follow a structured outlet visit schedule and ensure all assigned outlets are inspected periodically.
- Inspect equipment condition, electrical safety, plumbing, drainage, civil works, and general infrastructure.
- Identify maintenance gaps during visits and share observations with the reporting manager.
- Maintain outlet-wise inspection reports with photographs, action owners, and closure timelines.
- Follow up on pending issues until closure.

1. Vendor Management

- Coordinate with approved service providers, contractors, and equipment suppliers.
- Obtain quotations and ensure repairs are carried out within approved budgets.
- Monitor vendor response time, service quality, and adherence to agreed timelines.




- Verify completed work before recommending invoice approval.
- Escalate poor-quality work, repeated failures, and delays to the reporting manager.

1. Cost and Asset Management

- Control maintenance expenses and avoid unnecessary repair or replacement costs.
- Recommend repair versus replacement based on equipment condition and cost-effectiveness.
- Maintain an updated asset register, including equipment location, warranty, and service details.
- Monitor spare parts consumption and prevent wastage or unauthorized purchases.
- Ensure proper handling and utilization of maintenance tools and materials.

1. Safety and Statutory Compliance

- Ensure electrical systems, gas connections, exhaust systems, and kitchen equipment are maintained safely.
- Coordinate the inspection and servicing of fire safety equipment and other safety-critical systems.
- Ensure maintenance activities follow applicable safety procedures and permit requirements.
- Report electrical hazards, gas leaks, water leakage, and other critical risks immediately.
- Support the team in maintaining relevant statutory inspection and service records.

1. Coordination with Operations

- Work closely with outlet managers, cluster managers, and operations teams to resolve maintenance issues.
- Communicate planned maintenance schedules to outlets in advance.
- Schedule work to minimize disruption to food preparation and customer service.
- Obtain confirmation from the outlet manager after completing the work.
- Provide regular updates on pending issues, critical breakdowns, and expected closure dates.

1. Team Management and Reporting

- Allocate daily work to technicians and monitor productivity.
- Ensure technicians follow attendance, safety, and reporting procedures.
- Submit daily breakdown reports, weekly maintenance updates, and monthly performance reports.
- Maintain a pending-issues tracker with priority, responsibility, ageing, and closure status.
- Escalate resource requirements and unresolved critical issues to the reporting manager.

📌 Maintenance Supervisor (Chennai)
🏢 Pearltri Foods
📍 Chennai