We’re hiring: Logistics Operations Manager at Beards & Shears ?

Beards & Shears is a men’s hair care and grooming brand shipping across India through our own website, Amazon and Flipkart.

What you’ll own

- Track every shipment from dispatch to delivery, and catch delays before customers complain
- Bring down RTO, especially on COD orders, through NDR follow-ups, address verification and courier-level analysis
- Resolve last-mile issues with courier partners and escalate when needed: failed attempts, wrong pincodes, delivery disputes
- Manage courier performance (TAT, delivery rate, RTO rate) and recommend which courier to use for which region
- Coordinate with our warehouse and packing team so orders ship on time with correct labels
- Handle lost, damaged and stuck shipment claims
- Share a weekly report on delivery rate, RTO % and NDR resolution with clear action points

You’re a excellent fit if you





- Have [2-4] years in logistics or order fulfillment, ideally in D2C or e-commerce
- Know your way around Shiprocket or similar aggregators and courier dashboards
- Are comfortable with Excel or Google Sheets and numbers
- Are a strong communicator who can follow up persistently with couriers and customers, in Hindi and English
- Take ownership and don’t wait to be told what’s broken

Good to have

- Experience with Amazon Seller Central and Flipkart seller ops
- Experience with COD-heavy order flows and NDR management
- Familiarity with Shopify

What we offer

- A direct seat next to the founder, with real ownership over a function that moves our margins
- A rapid-growing brand with room to grow into a larger ops role

📌 Logistics Operations Manager (Delhi)
🏢 Beards & Shears
📍 Delhi